Getting Hitched
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
Research & Insight
Vendor Management
How the September 11 Attacks Changed Offshore Outsourcing
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
Paying Attention When the Telephone Bills Come Calling
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Making Medical Claims More Accurate
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
The Original Mission Critical Application Becomes Even More Important as People Go Postal About Regular Mail
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Meet a New BPO Supplier: Compaq
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
IT suppliers are entering the BPO world. Compaq has created an unusual offering melding the two.
Contracting for Energy Management Outsourcing
Brad L. Peterson, Partner, Mayer Brown LLP
Brad Peterson discusses current thinking on energy management outsourcing contracts.
Going All the Way
Outsourcing Center, Kathleen Goolsby, Senior Writer
Boeing discovers outsourcing is the Rx for health administration.
Teaching a Risky Business
Chris Pryer, Business Writer
Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.
There’s Gold in Them Thar Hills
Outsourcing Center, Bruce McCracken, Business Writer
Do you know who’s visiting your Web site? Data mining strikes gold.