Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Shakespeare wrote, ‘Let’s kill all the lawyers,’ he definitely wasn’t talking about attorneys who specialize in technology issues. These barristers, who know just as much about server farms as serving subpoenas, provide an invaluable service to clients inking an ASP contract…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Business-to-business e-commerce (B2B) completely changes the way business is conducted. Innovation is now the name of the game. The infrastructure of the Internet is an unmatched forceful tool, and today’s forward-looking companies are finding a myriad of ways to use it. Entire industries are moving up to a higher plane-a level of operations and processes for ultimate success, based on the collaboration and sharing of knowledge made possible by technology and B2B alliances…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Until now, selling your wares on the Internet has been the big focus of e-commerce. But at this stage of on-line commerce, buying is growing rapidly in importance as well, according to Dr. Bernadette Margel, a partner and global leader of PricewaterhouseCoopers’ Procurement Outsourcing practice. And it is all happening very fast–at Web speed, she says.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When a venture capitalist calls with $65 million in funding, management listens. Then the group leaps at the chance to launch a new outsourcing firm, flush with the largest venture capital award to a BPO firm to date. That’s how LeapSource Inc., a Phoenix BPO, got its start…
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Émigrés typically savor the wealth of business opportunities when they land on the promising shores of America. But the partners at Octet Media L.L.C. in New York City learned that their financial future was still tied to the folks back home.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Cost reduction often is the primary push to outsource a non-core area. And when the savings are significant, slashing the costs almost in half, more and more American companies are taking advantage of the lower price, even if the supplier is half way around the world.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Cleaning Up The Lead System For The Laundry… Pellerin Milnor Corp. manufactures industrial laundry machinery used by hotels, prisons, nursing homes and dry cleaners. Instead of selling its equipment to its end users, it created a dealer network throughout the world. The manufacturer, however, generates the sales leads…
Outsourcing Center, Kathleen Goolsby, Senior Writer
Initially, the e-commerce world was peopleless; there was a manufacturer and a consumer and almost no one in-between. Ironically, it is becoming clear that what is going to separate successful companies from unsuccessful ones in the evolving e-commerce world will be people. Outsourcing makes this possible.
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the Editor: Outsourcing drove down costs for Hallmark, which was the original intention. At the same time, outsourcing allowed Hallmark to sustain its high quality of customer service and satisfaction. Moreover, it’s interesting to see how this relationship grew and prospered over the years. Building on these strengths, the buyer continues to add more and different services to the contract…
Outsourcing Center, Kathleen Goolsby, Senior Writer
From the Editor: What is impressive here is Hewitt’s ability to accurately reflect the nature of Columbia’s commitment to provide compassionate as well as effective benefit administration to its employees. Columbia hired Hewitt to provide cost savings so it could concentrate on its core competency. But Hewitt went one step beyond and continued to emulate Columbia’s corporate culture. The lesson here is companies can continue to retain their character even when they outsource…
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