Part 2: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Alfonso Montiel of EDS shares practical steps to prepare a procurement outsourcing strategy.
Research & Insight
Service Level Agreement (SLA)
Part 1: A Diamond In The Rough
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Procurement outsourcing is a strategic decision requiring serious consideration. In Part 1 of a three-part series, Tracey Hinkle of EDS discusses the key points to ponder.
Vantage Study Outlines 20 Best Practices to Create Value in Provider-Buyer Relationships
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Almost 80 percent of the respondents to a Vantage Partners Study said strong working relationships with suppliers delivered at least 25 percent more value than their poor, adversarial relationships. Read the study’s list of 20 things to improve your outsourcing relationship.
Deciding What to Keep and What to Outsource in an HR Transaction
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The conservative BMO Financial Group found it had to adapt to the brave new world of banking. BMO outsourced all its HR transaction processes to Exult so it could concentrate on strategic HR issues. That was the easy part. Deciding what to outsource was difficult, so BMO sought help from Everest.
Doing Cross-Border Outsourcing Deals: A Quick and Dirty Checklist
George Atis, Chairman, Outsourcing and Technology practice groups, McMillan Binch LLP
Toronto outsourcing attorney George Atis lists six items U.S. attorneys must consider if their American clients are working in Canada. Cross-border outsourcing transactions are more difficult than they look.
IDC Report Finds Canadian Executives Desire to Team With Providers for Shared Outcomes
Outsourcing Center, Bruce McCracken, Business Writer
Canadian companies want change but they can’t do it fast enough themselves. Selecting an outsourcing partner willing to shoulder some of the risk can, according to an IDC report sponsored by Accenture. Read about the newest trend in outsourcing there.
Outsourced Manufacturing Alliance
Outsourcing Center, Kathleen Goolsby, Senior Writer
Using outsourcing as a strategic tool for competitive advantage goals yields the highest ROI when the buyer selects a truly collaborative service provider. Imagine the strategic results your organization could achieve working hand-in-hand with an outsourcing partner like this pharamaceutical company selected.
Solving Support Challenges for a Bank’s Remote Workforce
Outsourcing Center, Kathleen Goolsby, Senior Writer
Adequate support for a remote or mobile workforce is a make-or break process and high on CxO-level executives’ agendas these days. Here’s how one of the world’s leading banks solved the problem and ensured a flexible solution.
Outsourcing…A Bestseller in the Publishing World
Outsourcing Center, Kathleen Goolsby, Senior Writer
What’s the difference between a shared services model and an outsourcing model? A publishing company found out . . . the hard way. Fortunately they’ve had a dynamic turnaround and know the benefits of outsourcing.
Optimal Outsourcing – When Both Parties Are Reading from the Same Play Book
Outsourcing Center, Kathleen Goolsby, Senior Writer
These days, many governments are changing their former approach to outsourcing, resulting in higher-value outcomes. Read about the foundational aspects and successful accomplishments of one such government outsourcing partnership.