Outsourcing Center, Kathleen Goolsby, Senior Writer
CompuCom Systems’ SLA-driven outsourcing services have improved E&J Gallo Winery’s IT functions so dramatically that the winery is currently ranked in the Information 500 as the number one IS shop in its industry and the number three overall among all industries
Outsourcing Center, Kathleen Goolsby, Senior Writer
This winning relationship broke our awards scoring records and is undoubtedly one of the world’s most outstanding examples of outsourcing at its best. Owens & Minor outsourced its IT to Perot Systems, and O&M now commands the leading position in its marketplace. But that’s not all. The level of openness and honesty between these two companies is rare in outsourcing. So is their risk-reward structure — and the outcomes they’ve achieved together.
Outsourcing Center, Bruce McCracken, Business Writer
How do you prove your department is doing strategic work? The public relations department of home builder Pulte was able to improve its performance and prove its importance after outsourcing its PR software to an ASP.
Outsourcing Center, Kathleen Goolsby, Senior Writer
National Rail Enquiries handles the telephone calls for the British rail system. Before outsourcing, it had trouble just answering the volume of calls. Now its call center has become a strategic driver for better customer service.
Outsourcing Center, Bruce McCracken, Business Writer
You don’t need statistics to know a third of companies never answer their customers email queries. Outsourcing email to Indian companies has benchmarks of two to six hours. It’s a better way to keep customers happy with their customer service.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Jimmy Hanson wanted to invite institutional investors to invest in his real estate management company. But he needed to revamp his accounting systems to meet their reporting needs. DTO’s real estate division solved his problem.
John Harney, Business Writer
MetLife needed to improve its claims processing. ACS now does the job up to nine times faster, up to 75 percent cheaper and with 40 percent more accuracy using offshore labor.
Chris Pryer, Business Writer
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The cost of human capital is so large that it stymies some companies from being able to achieve their growth initiatives. Outsourcing truly makes a difference, as in this story of how a medical billing company handled the challenge and ensured HIPAA compliance at the same time.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Some medical practices think that simply automating billing and collection processes will put an end to chasing dollars from insurance companies. But a number of things can go wrong. This unique service provider ensures the front-end processes and workflows match the outsourced system and processes — otherwise, the billing processes cannot succeed.
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