Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Browsing: Risk-Reward
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
One of the questions that continue to hound buyers and providers of outsourcing is how…
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Two things are of key importance in the retail industry today: margins and customer loyalty.…