Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Risk-Reward
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Big Data Trends : New Uses, New Challenges, New Solutions
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Five Steps to Customizing Service Level Agreements | Article
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
What Causes Outsourcing Failures?
One of the questions that continue to hound buyers and providers of outsourcing is how…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing
Two things are of key importance in the retail industry today: margins and customer loyalty.…