Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Risk-Reward
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions | Article
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Big Data Trends : New Uses, New Challenges, New Solutions | Article
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
The F&A Forecast: 14 Challenges and Six Solutions | Article
The finance and accounting function, along with HR, have traditionally been the BPO processes that…
Five Steps to Customizing Service Level Agreements | Article
Today’s Service Level Agreements (SLAs) are not simple documents that define the duration and the…
What Causes Outsourcing Failures? | Article
One of the questions that continue to hound buyers and providers of outsourcing is how…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Mobility Shifting the Wave from Brand-centric to Customer-centric Retailing | Article
Two things are of key importance in the retail industry today: margins and customer loyalty.…