How to Use Customer Data to Improve Your Customer Experience in the Call Center
Customers are telling you exactly how to win and keep them. They share their data…
Security
Privacy Concerns and the Monetization of Big Data
It is easy to get caught up in the greatness of Big Data analytics. It’s…
The Impact of Wearable Mobile on MDM Strategies
Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will…
Criminals Turn to Outsourcing to Launch Distributed Denial of Service Attacks
Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have…
The New-Age Social Revolution
Companies can use social media effectively to generate and spread ideas, to collaborate and communicate…
Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect
You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords…
How Big Data is Becoming Predictive, Helping Executives Make Better Decisions
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Open Hybrid Clouds: The Best of Both Worlds
Everyone loves hybrid models. Who doesn’t want the best of both worlds? IT organizations everywhere…
Get More Bang for Your Buck: Do's and Don’ts in Formulating Cloud Computing Contracts
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…