
How to Use Customer Data to Improve Your Customer Experience in the Call Center
Customers are telling you exactly how to win and keep them. They share their data…
Customers are telling you exactly how to win and keep them. They share their data…
It is easy to get caught up in the greatness of Big Data analytics. It’s…
Move over, Rolex. Step aside, Armani. If the predictions hold true, tomorrow’s corporate climbers will…
Here’s one sign that outsourcing has become an accepted global business strategy: the criminals have…
Companies can use social media effectively to generate and spread ideas, to collaborate and communicate…
Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events…
You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords…
Businesses have always wanted a crystal ball to predict the future. Now they can almost…
Everyone loves hybrid models. Who doesn’t want the best of both worlds? IT organizations everywhere…
In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating…