Richard Sealy, Consultant
Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.
Daniel Griswold, Cato Institute
Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.
John Harney, Business Writer
Gartner says 85 percent of American companies will have outsourced some portion of HR by next year. Here’s what’s happening in this dynamic sector of BPO.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?
Outsourcing Center, Kathleen Goolsby, Senior Writer
Global trade operations have increased dramatically in complexity, necessitating knowledge and technical expertise beyond the capabilities of most companies. Here’s what one of the world’s leading companies did to achieve its objectives in this mission-critical function.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Successful outcomes from an outsourcing strategy depend on important first steps in the tactical and strategic nature of the arrangement. It also depends on the parties’ upfront planning in how to move forward together . . . especially if the transition involves mission-critical functions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The story of what happens when two organizations buy into a strategic outsourcing vision together.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here’s what’s going on in offshore outsourcing.
Katherine Swarts, Business Writer
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
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