Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Transition
Can You Really Turn a Marketing Manager into a Data Scientist?
You knew John Smith was a great fit to energize your marketing organization. But can…
The Seven Deadly Sins of BPO and How to Avoid Them | Article
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
What Causes Outsourcing Failures?
One of the questions that continue to hound buyers and providers of outsourcing is how…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…