Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Browsing: Transition
You knew John Smith was a great fit to energize your marketing organization. But can…
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
One of the questions that continue to hound buyers and providers of outsourcing is how…
If you look back on the transforming world of IT over the past few years,…
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…