Top 9 Innovation Trends in Outsourcing for 2015
Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in…
Transition
Can You Really Turn a Marketing Manager into a Data Scientist?
You knew John Smith was a great fit to energize your marketing organization. But can…
The Seven Deadly Sins of BPO and How to Avoid Them | Article
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle…
The Do’s and Don’ts of Payroll Outsourcing | Article
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often…
Why is Outsourcing Innovation So Hard? Here’s How to Make the Impossible Possible! | Article
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
What Causes Outsourcing Failures? | Article
One of the questions that continue to hound buyers and providers of outsourcing is how…
The New World Order of ITO: The View from the Inside-Out | Article
If you look back on the transforming world of IT over the past few years,…
A Pioneering HR BPO Engagement Succeeds through "The Simplicity of One" | Article
16th Annual Outsourcing Excellence Awards—Best BPO: International Paper and Aon Hewitt “Instead of communicating by…
The Next Generation Shared Services through BPO | Article
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
The Winning Approach to BPO: Be Flexible, Stay Involved, Commit for the Long Term | Article
16th Annual Outsourcing Excellence Award Winner 2012—Best New Process/Application: Rio Tinto and Infosys Rio Tinto…