Research & Insight

Travel & Transportation

Trends in Transportation: Driving Innovation Through Outsourcing | Article

Outsourcing Center, Patti Putnicki, Business Writer

Can outsourcing be a catalyst for innovation? In the case of the transportation industry, the answer is a definite “yes.” Today, transportation organizations are partnering with outsourcers to do more than reduce cost. Together, they’re finding creative ways to decrease congestion, improve safety and protect the environment, all while positioning to respond to the needs …

Procurement Outsourcing Is Hot — Even for Hybrid Strategies | Article

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

Procurement outsourcing is the least understood but fastest-growing outsourcing story. The market is heating up and there is a lot to learn. What should you outsource? What should you retain — and why? If you decide to outsource, what should you do internally before outsourcing? How can you implement a hybrid strategy in your procurement …

New Outsourcing Service: Independent Governance of the Relationship | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If I had it to do all over again, I would put in place a more effective structure for managing the service provider and the relationship.” The problem is significant enough that it spawns many advice-oriented articles with titles such as: …

Combating the “Hidden” Costs of Managing Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due …

How Buyers Can Avoid a Big Outsourcing Pitfall | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.

How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term outsourcing partner. Many times it’s the outsourcing service provider who steps in to help out. (See these Outsourcing Excellence Awards winner stories: ACS and State of Lousianna, Vincent Catholic Medical Centers and Computer …

A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. …

Areas Where Outsourcing Will Grow in the Next Five Years | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says reverse outsourcing will pick up steam. This trend …

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