Outsourcing Center, Kathleen Goolsby, Senior Writer
Network vulnerabilities are increasing and also becoming more difficult to deal with. Is your organization at risk? How does putting a solution in place differ if you already have some security measures and devices or if you have none? Here’s what a major medical center experienced and why it opted for an outsourced security solution.
Outsourcing Center, Kathleen Goolsby, Senior Writer
R&D clusters, virtualization, SOA. They’re part of the second-generation utility computing model, now the number-one model companies are selecting for new IT systems and high-performance computing (HPC) needs. Here’s how buyers are using the model with outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here’s one firm’s story.
Outsourcing Center, Kathleen Goolsby, Senior Writer
All studies indicate e-commerce is booming and online innovation is on the rise. Here are some ways that outsourcing facilitates retailers’ ability to capture more market share.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
2007 should be a very, very good year for HRO even though the drags on globalization remain, suppliers’ profits will still be a challenge, and the talent shortage will continue.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Most small to midsize businesses (SMBs) don’t have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can’t effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communication technologies and devices on their own. So they outsource.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
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