…and Canada to meet its “significant requirements for product development,” reports Jag Sharma, VP, Global Procurement. The global telecommunications equipment company solved this problem in a revolutionary new way: it…
…BMI’s six-month due diligence process on the top three bidders included trips to Greece, Canada, Scandanavia, and other countries to assess how the three providers’ products and services were operating…
…As Eulala Mills-Diment, Chief Alliance Executive for the Alternative Service Delivery Secretariat in British Columbia, Canada, explains, “Since we’re funded by people’s taxes, the public sector is always going to…
As Canada’s central bank, the Bank of Canada works to preserve the value of money by keeping inflation low, stable, and predicable. It also ensures the distribution of safe and…
…countries in Asia. They worried about data security, supplier stability, and cultural differences. Instead, 71 percent preferred outsourcing their work to American suppliers, while 49 percent said Canada was acceptable….
…as it added more geography to the scope. New additions included Brazil, Canada, Mexico, and Puerto Rico. The French help desk’s role has expanded beyond Europe to Asia and Africa….
…this case. Outsourcing allows Success Apparel, which sells children’s sportswear in the US and Canada, to have more telephony features than it could have afforded if the manufacturer had decided…
…and vacation resort packages for large clients primarily in California and small resorts in Alberta, Canada. “Call centers are now servicing small-to-medium-size resorts,” explains Saldajeno. “With our cost model, we…
…offer real-time reporting via the Internet for an additional fee. Michael Richardson, President/CEO, HRG Canada, says HRG even lets onsite travel managers approve trips beforehand via an application that “kicks…
…China the riskiest place to outsource at this time. North American suppliers seemed the safest because the US, Canada, and Mexico have robust legal and regulatory environments. “The message to…
…Canada, began looking at email archiving solutions because of new regulations impacting its industry. The firm manages about 45,000 emails per day. Brian Erdelyi, Blackmont’s Information Security Officer, Technology Group,…
…sites in Canada, and the Retail Council of Canada selected Canadian Tire as the winner in the online retailing category for 2001 at the Retail Council of Canada Excellence in…
As Canada’s largest low-cost airline, WestJet has really taken off since it started flight operations in 1996. Since then, the airline has continued to expand, bringing more cities from across…
…loss is other regions’ gain. According to the JLL study, total demand is increasing: 17 percent in the Caribbean and Latin America 15 percent in Asia-Pacific 8 percent in Canada…
…not match the fear and trepidation beforehand,” says Miller, who is responsible for IT Supplier, Asset, and Project Management in countries from Brazil to Canada for the world’s sixth largest…
…1990, so did many nationals who left during the war. He says about 400,000 fled the violence, moving to the US, Canada, Mexico, or Costa Rica. He’s a good example….
…a year was common. In addition, the call center owner wanted to recruit people who spoke French, who are relatively easy to find in Canada. Ditto for Spanish speakers, who…
…Canada/Mexico. “India may be losing market share,” says Furlong. He says attrition is the big problem for India. “Employee turnover increases wage inflation, inflates hiring and training costs, and adds…
…VoIP-based call center environment for a virtual global call center for end-user IT support with agent locations in Russia, Malaysia and Canada. Here’s how it works: A JTI caller uses…
…other Asian locations and more near shore options–Latin American and Canada for US buyers and eastern Europe for western European buyers. Business continuity is one reason; buyers don’t want to…
"*" indicates required fields