Fast access to meaningful, real-time information is critical to running a successful business, but today’s…
2012 Top 10 Most Popular Articles and Papers
Today’s IT infrastructure has a lot of moving parts. There have always been the servers,…
Renewals are the big news in human resources outsourcing. Mohammed Haque, Vice President & Head…
Companies Need Customer Expectation Management Because Successful Customers Create Profitable Businesses | Article
Competition is fueling customer churn and testing customer loyalty. Vijayalakshmi S. Paduvalli describes how customer expectation management helps companies extend market share and expand relationships in today’s challenging economy.
What is a fourth party logistics provider and why do you need to know? IDC says there’s a fundamental shift in how companies handle their logistics outsourcing because of globalization and offshore manufacturing. Here’s what’s happening.
Service level agreements (SLA) increase the probability that the operation of your outsourced call center meets your expectationss. Attorneys from Latham & Watkins outline the crucial elements that need to be in those SLAs.
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
The first and most important step in developing an effective SLA is to ask the right questions. This article will give you those questions and some background on how to choose the right answers.