Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Business Engine offshored an ADM project, 80 percent of the code didn’t meet its expections. Here’s what it did to drastically reduce the error rate.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Crown Peak turned its process on its head to solve a problem for a new client. The result: a whole new line of business. Read how suppliers can expand their business by asking the question: Where else will it work?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What’s on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
More Americans die from medical errors in a hospital than from car accidents. El Camino Hospital cut its medication errors 20 percent through technology, thanks to its IT provider Eclipsys.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Customs compliance today is daunting. Outsourcing gives importers access to technology that automates and integrates the process.
Outsourcing Center, Kathleen Goolsby, Senior Writer
No other firms have exactly the same residential services model as ServiceMaster, but the company competes with a myriad of local-market, mom-and-pop operations. It’s a highly competitive market that allows almost no tolerance for cost increases – including the 15% yearly rise in the company’s healthcare benefits costs. So ServiceMaster decided in 2003 to change tactics for its employees’ health and welfare benefits administration.
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Geographic Data Technology wanted to enter a new market, it turned to outsourcing to obtain the necessary resources. Its highly collaborative relationship with RMSI changed the buyer’s business processes so it could compete in the new market. The result: outcomes far greater than they imagined.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Although trust grows over time and successful outsourcing alliances evolve to become even more beneficial for both parties, the true foundation for success lies in the hands of buyers when they begin seeking a services provider. That spot in time when a buyer determines its objectives (the outcomes it wants to pay a provider to produce) and then matches its provider selection criteria to those aims is crucial to outsourcing success. Microsoft definitely demonstrated how to do it when it selected VMC Consulting for testing and other IT support services for the Xbox® video game system from Microsoft.
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