Outsourcing Center, Bruce McCracken, Business Writer
Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Jerri L. Ledford, Business Writer
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
Jerri L. Ledford, Business Writer
The anthrax bacteria scare is causing many companies to turn to email, which has its own viral challenges. Suppliers fight the war to keep corporate email applications running.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Boeing discovers outsourcing is the Rx for health administration.
Outsourcing Center, Bruce McCracken, Business Writer
Do you know who’s visiting your Web site? Data mining strikes gold.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Sunoco cracks its data center challenges by outsourcing its mainframe processing to (i)Structure.
Outsourcing Center, Kathleen Goolsby, Senior Writer
April 2002. The impending deadline now shaping the future of privacy and security of patient information in the healthcare industry finds some organizations facing formidable challenges, for they must soon comply with the initial guidelines and standards set forth in the U.S. Health Insurance Portability and Accountability Act (HIPAA). The new security rules are not yet final, but healthcare organizations are turning quickly to service providers for solutions to protect the confidentiality of patient data.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Jane Drasites, Director, Benefits Delivery for BP Amoco, swears that the first year in an outsourcing relationship is just like a marriage. Some marriages don’t work very well. When Amoco (prior to its merger with BP) signed an agreement in 1993 for Hewitt Associates to handle its HR functions, it was positive it had found the right mate. Unfortunately, they didn’t go for some counseling before they tied the knot, and the honeymoon didn’t last long.
Jerri L. Ledford, Business Writer
As little as five years ago, when you needed to train employees, there were three basic options for doing it-sit the employee down with a video, partner that employee with a more experienced employee, or put a group of them in front of an instructor. Those weren’t terrible ways to train employees, but they weren’t the most effective.\x0d\x0aToday, the Internet gives training new meaning, new interaction and new power by leveraging the flexibility of e-Learning.
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