Outsourcing Center, Kathleen Goolsby, Senior Writer
All the steps to building a win-win outsourcing relationship are taken upfront before the contract is signed. This relationship truly is exemplary in illustrating how to construct and manage a world-class, notably successful outsourcing relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
This outsourcing partnership started an entirely new industry that’s now a significant source of revenue for both parties. It’s an unparalleled story of what can be achieved through innovative outsourcing partners.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A number of international visitors have gone to Australia to observe the unique management approach that has produced can-do attitudes in the midst of challenges in this unusually successful relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.
Outsourcing Center, Kathleen Goolsby, Senior Writer
BP’s motivations for outsourcing were classic, and Getronics has surpassed those needs. Even so, the highly effective risk/reward pricing scheme is a powerful influence on the remarkable success of this relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Just knowing the objectives you want to achieve by outsourcing is not enough. You have to build a strong relationship. Here’s the story of innovative first steps taken to ensure the Bank had the right partner and that the parties won’t be having any tug-of-war incidents.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Find out the strategy Pennsylvania used to redirect State employees’ talents to more value-add processes and the political minefields encountered along the way.
Chris Pryer, Business Writer
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How to create an ‘us’ without destroying the ‘me’ in an outsourcing relationship.
Outsourcing Center, Kathleen Goolsby, Senior Writer
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
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