How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.