Research & Insight

Research & Insight

data security best practices

Why Relationship Matters in Delivering Results to CFOs | White Paper

Kumar Subramaniam, CFO, SPi Global

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in …

How to Use Customer Data to Improve Your Customer Experience in the Call Center

Omer Minkara, Research Director, Contact Center & Customer Experience Management Aberdeen Group, A Harte Hanks Company

Customers are telling you exactly how to win and keep them. They share their data willingly, in exchange for a great brand experience. It’s up to savvy customer experience teams to make use of that data.  Learn about best in class strategies in the new Harte Hanks point of view paper “How to Use Your …

The Two Cups of Coffee Attack and Other Data Security Breaches You May Never Suspect

Outsourcing Center, Patti Putnicki, Business Writer

You’ve spent a lot of time securing your company’s data—with firewalls and intrusion detectors, passwords and policies. You’ve invested in vulnerability tests to identify your weakest links and conducted penetration testing to find out if these vulnerabilities could turn into liabilities. But, with all these security precautions in place, one guy, carrying two cups of …

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