Outsourcing Center, Karthik Nagendra, Business Writer
Here are our top 10 reasons why outsourcing fails. The rich and long history of outsourcing—now around 200 years if you consider outsourcing for agriculture, manufacturing, accounting, and now medical opinion—has evolved to be a more complex process over the years. Today’s outsourcing is for tasks that are mission-critical for enterprises worldwide. These include outsourcing …
Deborah Kops, Managing Principal, Sourcing Change
Most of us have been down on our knees praying that the relationship does not blow up over an error. Perhaps the cutover was delayed because the provider did not conduct sufficient user acceptance tests, or an employee committed fraud within a client account because controls were inadequate, or the client did not provide the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Industry media, especially over the past two years, often points out that a significantly high number of outsourcing arrangements do not deliver the promised cost savings due to “hidden” costs associated with managing the relationship. This is especially true, the reports state, in outsourcing relationships with an offshore delivery component, where administrative costs increase due …
Outsourcing Center
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Buyers often experience situations that fail to fulfill their expectationss. These can lead to frustration, costly renegotiations, or even failure. A study of 36 buyers reveals areas of disappointment and how to address them.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Why do some outsourcing relationships shine and others fail miserably? A new study by Capgemini lists nine steps to relationship success.
Outsourcing Center
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
DuPont promised it would deliver its Online Fabric Library at a trade show in Paris. The original developer dropped out three months before the deadline. DuPont turned to Freeborders, a supplier with offices in China. The Chinese team finished the project early. Read why China is becoming an offshore hot spot.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Many view having to change suppliers as the ultimate outsourcing nightmare. Larry Miller’s first task at STMicroelectronics was to switch to Unisys. Here are his four rules for change.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Some operating models clash with outsourcing’s ability to achieve objectives. Here’s a different approach, a more holistic model focused on organizational culture and behaviors. CSC is using it and experiencing notable successes!
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