Outsourcing Center, Kathleen Goolsby, Senior Writer
In our study of what makes outsourcing relationships fail, we found executives on both sides of the fence whose corporate scenarios cause them to appear to be taking advantage of each other. This article examines outsourcing’s con games and what the parties need to do to win.
Outsourcing Center, Kathleen Goolsby, Senior Writer
An Outsourcing Center survey found a significant correlation between root causes of failure and two increasingly popular approaches to outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Outsourcing Center has been studying the risks and causes of outsourcing failures. This article presents some of the findings from the Center’s 2004 survey on Leading Causes of Outsourcing Failures. This is the first in a series of five articles and several downloadable research papers on the topic of failure.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Here’s what went wrong.
Outsourcing Center, Bruce McCracken, Business Writer
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Buyers are often in a hurry to outsource so they can implement their competitive strategies. But cutting short the supplier selection process can result in a failed outsourcing relationship. Here’s how to do it right.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In any vendor relationship, you can let the vendor manage you and direct you, but I’m not sure that you will get full satisfaction and have your full expectationss met. Companies have to understand what they are expecting and actually make decisions based on that, advises Vickie Pettee, Manager, Global Compensation and Benefits for Nokia.
Dr. Wendell Jones
Outsourcing relationships have a better chance for success if they have an internal champion who believes in the cause. Find out what you need to know.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Bill Bierce is in the catbird seat when it comes to watching outsourcing agreements go south. The founder of Bierce & Kenerson, P.C., a New York law firm specializing in outsourcing and technology law, has devised a lucky list of how to raise the odds on outsourcing success…
Robert E. Zahler
Why do customers and suppliers often mutually characterize their outsourcing relationships as adversarial? The single biggest reason is a failure by both parties to distinguish between legitimate disagreement and discussion, on the one hand, and improper and harmful dispute, on the other.
"*" indicates required fields