Research & Insight

Research & Insight

Outsourcing trends

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

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Deal Dynamics – Outsourcing Models That Will Thrive

Debbie Fisher, Business Writer, Outsourcing Center

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President …

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