Research & Insight

Research & Insight

support services

The Importance of Offshore Support

J Ben Trowbridge

In today’s globalized world, businesses are constantly seeking ways to maximize efficiency and reduce costs. One strategy that has gained popularity is offshore support. Offshore support involves outsourcing certain business functions to companies located in other countries, often with lower labor costs. This blog post will explore the benefits and challenges of offshore support and …

Top 9 Innovation Trends in Outsourcing for 2015

Outsourcing Center, Staff Writer

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to …

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