Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
This year we didn’t need a top 10 list of important past events and future predictions. The worst recession anyone still working can remember and its impact is our list. Our experts shared their sage assessments. Here’s what they think: Top Events of 2009: ACS: The global recession – pure and simple. The current downturn …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Going global and green initiatives are two new directions supply chain outsourcing is heading. Like other BPO processes, IT and services are converging. And our experts see two new areas for supplier growth. Here’s what else the experts expect. Going global: the move to right-shoring Navanit Samaiyar, Senior Vice President, Procurement and Supply Chain services …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Our experts predict several areas of the industry will experience significant growth over the next five years. Predicted growth areas for outsourcing will include reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP, among others. Industry trends Andrew Pery, Chief Marketing Officer, Kofax, says one of the predicted growth areas for outsourcing will …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Changes in the global economy and new demands by consumers have radically altered the business landscape, according to M.S. Krishnan. In light of four game-changing trends, he believes companies must focus on the centrality of the individual and on access to resources, not ownership of them, or what he calls N=1 and R=G. Read about how to apply his recipe for success.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Competition is fueling customer churn and testing customer loyalty. Vijayalakshmi S. Paduvalli describes how customer expectation management helps companies extend market share and expand relationships in today’s challenging economy.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Lynda Gratton at the London Business School has studied teams for the last five years. She explains how to encourage hot spots, a business environment where ideas and excitement ignite teams, who then solve problems and innovate.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Companies that hope to capture market share when the economy turns must continue to invest in new product development. Knowledge management in R&D is difficult because the valuable learning is tacit knowledge, which is hard to codify. Professor Keith Goffin describes the best ways to do this.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In the current hyper-competitive marketplace, it’s hard for companies to describe what makes their business different from their competitors. According to Karthik Nagendra, thought leadership marketing is one way. He describes how companies are using this new branding tool.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Don’t fire your ad agency, but do consider outsourcing any marketing function you can reduce to a template. Learn how technology provides real numbers for smarter marketing decisions.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Four managerial concerns arise during a recession, which significantly impact the buyer and provider. A Stanford academic shares mitigation techniques.
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