Fifteen years ago outsourcing buyers wanted to pool their contingent labor needs so they could clearly see their spend, recalls Lisa Fitzgerald, senior director within the contingent workforce practice of Kelly OCG. “We put them on standard rate cards and cut their expenses 20 percent on average the first year,” she recalls. “Moving to a [...]
One of the hottest areas of the workforce today is contingent labor. But staffing firms that helped place them got their start more than 70 years ago during World War II. For example, Yoh, a managed services provider (MSP), supplied engineers and drafters to help the war effort, recalls Matt Rivera, director of customer solutions. [...]
Wipro Voice: A Discussion with K R Sanjiv, Senior Vice President for Analytics and Information Management Enterprises, physicians, stock traders, oil rig operators — everyone these days is awash in data. How do you make sense of all the information? How do you use it to make better business decisions and ultimately more money? Wipro [...]
Wipro Voice: Manish Dugar, Senior Vice President, BPO Historically companies outsourced business processes to save money or gain process efficiency. But as service provider offerings and buyers matured, BPO can now become a revenue enabler, according to Manish Dugar, senior vice president, BPO. In some cases, old, outdated technology and antiquated processes in the back [...]
Today, there’s a bifurcation in the marketplace between people who want full-time jobs at any one company and those who eschew them, according to Kip Wright, the executive who manages TAPFIN, the global MSP offering of ManpowerGroup Solutions. The growth of this new kind of worker is changing the way companies outsource their recruiting. Now, [...]
Back in the days when father knew best and Donna Reed was in the kitchen, most workers had full-time jobs. Today, more and more companies are adding contingent (anyone who is not full time) labor to the mix to get the most out of their talent. In some cases, the current contingent workforce is typically [...]
You are a global company with a common problem: each country handles its BPO processes differently. Executives at corporate have difficulty calculating costs and running analytics since they can’t get an accurate overall picture because they have to compare apples with oranges. One solution: harmonize and standardize global processes using one ERP system. How do [...]
Hello. Are you paying your cell phone or landline provider too much? With the bills today so complex, how do you really know? The difficulty becomes geometrically more challenging for corporations with thousands of phone lines, data lines, switches, cell phones and tablets for which it now must pay. “The current economy is forcing many [...]
How does a young college entrepreneur with a great idea make his dream come true with no real computer skills or a big bank account? For Brian Stewart, the answer was turning to Freelancer.com. Freelancer.com, according to Matt Barrie, CEO, is the largest online outsourcing Web site. “We bring outsourcing down to the consumer level. [...]
Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2010. Based in New York City, Idnani focuses on managing [...]
Ritesh Idnani is the chief operating officer of Infosys BPO and one of the 15 members of the executive leadership team at the Infosys group of companies. He successfully helped scale Infosys’s BPO business from $43 million in FY 2005 to $427 million in FY 2011. Based in New York City, Idnani focuses on managing [...]
Outsourcing Excellence Award – Service Provider Excellence Award: Most Consistent Business Impact: Genpact “Genpact and the bank’s relationship has really matured over the last couple of years and we are truly partnering to achieve the right outcomes for our business and customers.” – Top Four Australia Bank Criteria: The service provider had to: 1. Consistently [...]
Outsourcing Excellence Award – Service Provider Excellence Award: Best IT Enablement of BPO: Wipro “The accounts payable process required a renewed focus to improve the process maturity. We needed to increase working capital optimization, clear invoice backlogs and reduce exceptions and overall cycle time. This requires a suite of tools specifically designed to achieve these [...]
Outsourcing Excellence Award – Best Global Services: Carillion PLC and Accenture Carillion PLC is a leading support services company. It operates in a highly competitive industry where achieving its margin targets demands a rigorous approach to controlling costs and delivering profitable growth. Carillion’s disparate processes and underlying systems were a potential obstacle to that growth. [...]
Ben Trowbridge, CEO of Alsbridge, talks to Outsourcing Center Senior Editor Beth Ellyn Rosenthal about the radically changing ITO landscape. Trowbridge, who has just completed a new book, “Cloud Sourcing the Corporation,” discusses the creative destruction of the IT services market. He also provides tips for buyers on how to proceed while the market is [...]
Outsourcing Excellence Award — Most Collaborative: Barclaycard US and Firstsource “We are getting results that exceed our plan. By the end of the first year, performance of our former employees who are now on the Firstsource team was at or above what it was when we initiated the transition.” Brian Duffy, head of service and [...]
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