How Flexibility Helped a Groundbreaking Outsourcing Relationship Work
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Flexibility started early. This was a ground-breaking contract in 1999. With no paradigm, it didn’t take long for the two to realize they made a mistake in scope. Flexibility allowed a 180-degree term. Eleven years later the relationship is going strong, thanks to its flexibility.