Outsourcing To Play Larger Role Among Insurance Companies | Article
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
Author Archive for Chris Pryer, Business Writer
January 1, 2003 | 0 comments | Read More
Insuring A Process System for Independent Agents | Article
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
December 1, 2002 | 0 comments | Read More
Insurer Quotes Rates from Palm of its Hand | Article
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
September 1, 2002 | 0 comments | Read More
Easing The Pain Of The Residual Market | Article
What do you do when a government agency requires you to insure a sector that guarantees you will lose money? One insurance company outsourced to ensure it lost as little as possible.
August 1, 2002 | 0 comments | Read More
Inheriting a Legacy TPA | Article
Jefferson Pilot Financial Insurance Company had never outsourced. Then it acquired another insurance company using a third-party administrator. A careful study convinced the insurer outsourcing was the way to go.
May 1, 2002 | 0 comments | Read More
Rutherfoord has a MindSHIFT | Article
An insurance brokerage was expanding rapidly. But doing IT the old way hindered that growth. Revamping the infrastructure in-house would have cost more than the agency’s annual revenues. Outsourcing IT turned out to the best policy.
May 1, 2002 | 0 comments | Read More
Show Me the Knowledge | Article
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
March 1, 2002 | 0 comments | Read More
‘Hard’ Market Makes Outsourcing an Easy Decision | Article
Insurance companies are expecting a boom in business. Outsourcing will help them meet the increased demand.
January 1, 2002 | 0 comments | Read More
Maintaining a Healthy Output | Article
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
December 1, 2001 | 0 comments | Read More
Teaching a Risky Business | Article
Continuing education credits are a necessary evil for all licensees. An outsourcing alliance in the insurance industry found a way for agents to generate revenue and credits at the same time.
November 1, 2001 | 0 comments | Read More
Riding a Wave of Success | Article
There are certain times when a confluence of events can create an environment like no other. The moon in the seventh sky, or Jupiter aligning with Mars, for instance. In today’s fast-paced and constantly evolving business world, successful companies must be vigilant and nimble in order to respond quickly and take advantage of such favorable conditions when they present themselves. If these companies don’t possess the necessary resources in-house to accomplish their business objectives, they collaborate with another company who does.
September 1, 2001 | 0 comments | Read More
IT Takes a Seat | Article
Managing the infrastructure of information technology is critical to federal government agencies. The maintenance and operation of tens of thousands of desktop computers, the software that drives them and the networks that connect them 24 hours a day, seven days a week, can be likened to the proverbial millstone tied around the neck of government agencies. Outsourcing the management of these computer seats often can combat this drain on resources, saving both time and money.
July 1, 2001 | 0 comments | Read More
Can One Size Fit All? | Article
MERANT ASaP Revolutionizes the ASP Model – MERANT ASaP provides the complex development tools utilized by software developers to create eBusiness applications. Via the Internet, MERANT allows distributed software development teams the ability to share a single, hosted resource that can store software code and track and archive all changes during the development process. And because their tools are Web-enabled, the a in ASaP, according to Keith White, MERANT’s V.P. and general manager of ASP, is a play on words with an emphasis on the speed of delivery, that we’re able to deliver solutions . . . immediately. A sort of ASP ASAP.
June 1, 2001 | 0 comments | Read More
Prepared to Answer | Article
Customer service is a term that rolls easily off the tongue of almost every corporate mogul you hear interviewed or quoted these days. They talk about the fierce competition they face in their chosen industry and that the distinguishing factor that separates the leaders in their field from the also-rans is how they service their customers after the sale. In the remote environment of eCommerce, it can be particularly difficult to maintain a satisfying relationship between the buyer and seller, whether it’s B2C or B2B. This has spawned a whole new generation of companies that specialize in helping other companies manage interaction with their customers over the Internet. Ziptone is such a company.
May 1, 2001 | 0 comments | Read More
Risky Business | Article
The issue of how liability is addressed in an outsourcing agreement is very real. The ultimate goal of any outsourcing arrangement is mutual satisfaction. The outsourcing entity hopes to acquire a higher level of performance in a particular aspect of its business that was not attainable in the past and be cost effective while doing so. The outsourcer leverages its expertise and economies of scale in the hopes of meeting the client’s expectationss and making a profit in the process. But it doesn’t always work out that way.
May 1, 2001 | 0 comments | Read More
Managing the Liability Bogeyman | Article
CH2M Hill is an international engineering company that serves municipal governments in the areas of water and wastewater management, energy, telecommunication, environment and nuclear management, transportation, industrial facilities, and a host of umbrella services. To say that CH2M Hill is adept at managing risks is like saying monkeys are adept at climbing trees. Neither could survive if they weren’t.
May 1, 2001 | 0 comments | Read More
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