What if the New York Times replaced Pulitzer Prize winner Gretchen Morgenson, cited for her “trenchant and incisive Wall Street coverage”, with a writer in India to save four-fifths of her salary? Absurd, you say? Absurd or not, doing so seems to be a developing trend in American newspapers. Though it’s unlikely a writer of [...]
Companies both large and small often choose to outsource their IT departments so they can concentrate on their core businesses. But small and medium businesses (SMBs) have additional challenges. Danya International, a public service company that delivers solutions to government and commercial clients addressing pressing social issues, is a good example. It wanted to focus [...]
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.
G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.
Before outsourcing, the medical center sent printing off site, relinquishing control. Then it outsourced to Xerox Corporation. As a result, there’s more money for better patient care, and the hospital is more competitive.
A paint contractor could maximize his credit at a Kelly-Moore store, then purchase more products at another store the same day. The second store wouldn’t know he had exceeded his credit limit because the IT system didn’t synch up in real time…until it outsourced to Tomax.
Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.
Fletcher-Terry felt pressure from lower-cost competitors just as its manufacturing costs were going up. It knew it had to outsource, but its manufacturing volumes were low. It struck a unique deal with iSUN; it consolidated several lines to generate the volumes its outsourcer required to preserve margins and keep costs down.
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine — but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent.
Freescale Semiconductor was the semiconductor chip manufacturing unit of Motorola until it was spun off in 2004.That forced the in-house Health and Wellness team to rethink the way it was offering health care benefits. The manufacturer had to create a compelling offer for existing employees while attracting new employees and retaining those who had worked at Motorola and were used to good benefits. Outsourcing to Hewitt solved the problem.
Creative Mailbox and Sign Design outsourced to a Chinese supplier. But things didn’t work well. Switching suppliers solved the problem. BaySource Global, the new Chinese supplier, now not only tweaks the manufacturer’s products but has come up with processes that slashed time to market for new products.
Neways, a multi-level marketing company, lacked staff with deep procurement skills. It chose to outsource the process to Smart Cube, an Indian supplier. The labor arbitrage saved 50 percent. But that’s not where the real value was; it was in the supplier’s vast domain knowledge.
York Day School in California adopted solar power in a unique outsourcing relationship with Solar Power Partners, a finance company for solar projects, and Blueline Power, a solar power integrator. The relationship provides the school with electricity at a competitive rate guaranteed for 15 years. Outsourcing reduced the school’s carbon footprint and creates a progressive image, which helps with fundraising.
Offshore activities are nothing new for Europe. But what’s new is nearshoring is now starting to be internal to the EU, especially in Eastern Europe. Read why this is happening, what kinds of work are best for this region, and which suppliers are currently dominating the landscape.
Ocean Spray was steamed. The steam generators at its New Jersey plant continually lost pressure, which shut down its packaging operations. Outsourcing its energy management allowed the manufacturer to improve reliability and safety while reducing the cost of goods.
Investors buying loan portfolios want to know about the individual loans in them. Law firms do this for their clients. Before outsourcing, Zarski and Associates hired paralegals who often knew nothing about consumer credit law. Now his supplier iBridge has lawyers in Delhi and Banaglore review the portfolios. I can get an Indian lawyer for $35 an hour and a U.S. paralegal for $50 an hour. Guess which one I’ll take? says David Zarski.
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