Business Challenge

The Shift to a Patient-Centric Healthcare Ecosystem

The Shift to a Patient-Centric Healthcare Ecosystem

Data is at the epicenter of the transformation of U.S. healthcare to a consumer-centric ecosystem, primarily due to the multitude of participants who want to view what they need, when they need it, via the channel they prefer. Additionally, it all must be their information, and it must be accurate. Thus it has become imperative […]

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with […]

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Insurance Carriers, Take Note: Explosive Growth Is No Accident

Cultivating a productive 1:1 customer engagement demands integrated data Outdated, paper-based processes, information silos and legacy systems have been the bane of insurance carriers for years, hampering not only the efficiency of their internal operations, but also impacting the way they engage with agents and customers. For example, if it’s too complicated for independent agents […]

Reducing Costs While Improving Patient Safety

Reducing Costs While Improving Patient Safety

How healthcare providers are cutting costs and improving patient care by integrating IMS, Compliance, Business Intelligence and Mobility solutions According to Gartner, the pace and magnitude of IT-enabled changes in the healthcare sector will increase dramatically during this decade. Highly available, aware and responsive infrastructures are fast becoming the focus of CIOs, with attention shifting […]

Five Signs That You Might Need to Outsource

Five Signs That You Might Need to Outsource

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find […]

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

Omni-Channel Retailing: The Importance of Seamless Customer Experiences | White Paper

The customer experience has changed, and this time around, the customer is at the core, driving the change agenda. Customers expect to research, discover and purchase items across multiple channels — websites, brick-and-mortar stores, mobile platforms, direct mail, catalogs, home shopping, gaming and more. The challenge for retailers and service providers is to ensure that […]

Leading Reasons to Outsource Your IT Services

Leading Reasons to Outsource Your IT Services

Taking the IT outsourcing plunge is nothing to take lightly. But what’s really holding you back? Often it’s fear of the unknown, along with fear of losing full control, that keep s you from experiencing the many benefits outsourcing can bring. But if you look around, you’ll likely see your competitors are doing it — […]

The Key to IT Transformation | Article

The Key to IT Transformation | Article

When a practicing physician and a Ph.D. in biochemistry/molecular genetics decided to co-found a new company, it wouldn’t be amiss to expect that it would operate in the healthcare industry. Jamison Feramisco, as co-founder of a secure web and mobile application that enabled remote diagnosis of dermatology cases, dramatically reduced wait times for patients while […]

Lifting the Winner’s Curse

Lifting the Winner’s Curse

Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Why Relationship Matters in Delivering  Results to CFOs | White Paper

Why Relationship Matters in Delivering Results to CFOs | White Paper

The role of the CFO has been transformed with today’s top finance executives managing a broad set of responsibilities that span financial and strategic decision making. According to numerous surveys of CFOs across a wide set of industry segments, CFOs remain responsible for reporting past financial performance but are also taking a leading role in […]

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

Operationalizing Omni-Channel Best Practices Delivers Superior Customer Care

 Today’s empowered customer interacts via many channels, forcing organizations to evolve in order to provide a seamless, consistent customer experience across all of them. The vast array of channels available to consumers runs the gamut from Web, phone, IVR, mobile applications and self-service to e-mail, video, mobile Web and social media. Consistency among all customer […]

Reduce COGS with Dynamic Discounting

Reduce COGS with Dynamic Discounting

Although 80% of companies place a lot of emphasis on capturing early payment discounts, research shows that only 27% are able to capture all the discounts available, for various reasons such as: Companies may be unable to process invoices fast enough Organizations may not be able to conduct the spend analysis necessary to maximize discount […]

By January 11, 2015 Read More →
Why Financial Regulations Drive Big Data

Why Financial Regulations Drive Big Data

Between asset bubbles and other threats, new regulations force financial institutions to do everything from vetting counterparties against “black lists” of banned entities to real-time global fraud detection. Paper-based processing, siloed product and customer information, manual workflows, and hard-coded business rules can’t keep up. Achieving and proving compliance in this real-time global environment requires real-time […]