Research & Insight

Business Challenge

Faking the Big SEO

Outsourcing Center, Patti Putnicki, Business Writer

Your social media campaign not so well “liked?” Facebook friend-count a little sparse? Don’t despair. If you’ve got the money, somebody’s got the time to click, like and Friend away. Today, offshore click farms are popping up on every digital corner, ready to follow you, like you, link to you or provide any other form …

Is Automation Putting The Human Workforce on Auto-Pilot?

Outsourcing Center, Patti Putnicki, Business Writer

July 6, 2013: An Asiana Airlines flight carrying 307 people from South Korea to San Francisco clipped a seawall and crashed, killing three people. Although all of the causes of the crash are still being investigated at this writing, reports indicate that one big contributing factor was the pilots’ reliance on automation. They were so …

How Workforce 2020 Will Change Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

There’s a reason the term is “outsourcing partner”. We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real …

How the Advantages of Video Interviewing Are Improving Enterprises

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

With the insane popularity of selfies, people clearly like being in front of the camera. And that includes using video from their smart phones. Video interviewing is actually more than cool and fun. Its usage is improving the profitability of the enterprises that use it in nine ways: from hiring better candidates faster to actually …

Is it Time to Replace BYOD with CYOD?

Outsourcing Center, Karthik Nagendra, Business Writer

BYOD vs CYOD: that is the discussion. Why do people want to bring their own device to work? There are two main reasons. First, employees, especially the new millennials, are more comfortable with their own mobile devices. They have never lived without them. Secondly, company hardware is, well, clunky, outdated and difficult to use—what we …

Video Interviewing Is Changing How People Get Hired

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Ubiquitous consumer technology is slowly invading the corporate enterprise. Nowhere is this more prevalent than the rise of video interviewing, where employers and recruiters interview job candidates using dedicated technology. Video interviewing, of course, has been around for years. Today, however, video interviewing for job recruiting, both live and recorded, has moved “from the margins …

On the Edge-Disruption in Big Data Analysis and Business Models

Outsourcing Center, Patti Putnicki, Business Writer

It’s 2014, and Big Data analysis is still big news. Businesses in every market segment are scrambling to use this insight to create “right-time” experiences for their customers and internal staff. When done well, Big Data analysis gives companies a clear competitive advantage. However, for many organizations, Big Data efforts have gone awry, transforming the …

New Buyer Demands and SMAC are Changing Both Providers and BPO

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

New buyer demands and social, mobile, analytics and cloud (SMAC) are changing both BPO and providers. Here’s the constant: Service providers in 2014 “have to live up to evolved client demands, increased competition and a rapidly changing regulatory environment,” notes Sanjay Jain, chief strategy officer, WNS Global Services. What’s changing is how they are meeting …

Deal Dynamics – Outsourcing Models That Will Thrive

Debbie Fisher, Business Writer, Outsourcing Center

In 1984, Wendy’s coined the slogan “Where’s the beef?” For outsourcers, the answer in 2014 is unanimous—it’s business outcomes. Gone are the days of labor arbitrage. “Technology is changing so fast that the focus is now on outcome-based models where value is driven from measuring business impacts and linked to compensation,” predicts Lalit Dhingra, President …

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right …

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