Research & Insight

Business Challenge

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right …

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, …

Six Tips for Telcos to Cross the Cloud Chasm | Article

Debbie Fisher, Business Writer, Outsourcing Center

Cloud technologies are changing both consumer and business behaviors. Breaking down barriers associated with storage and compute power, cloud solutions are freeing users from the limits of their smartphones, tablets and PCs allowing them to access unlimited resources and pay only for what they need. But how do providers of cloud services and solutions move …

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude …

Latin America Growing As an Outsourcing Market- Especially for Real Estate

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing buyers and service providers are now shining a spotlight on Latin America. “It’s been a slow-growing industry over the last 10 years. But interest has picked up in the last year or two,” reports Mark Melas, regional director, Jones Lang LaSalle, a professional services and investment management company offering specialized real estate services, including …

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time, analytics is becoming predictive and can help executives make less risky decisions that affect their corporate futures. The key is you …

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts | Article

Outsourcing Center, Karthik Nagendra, Business Writer

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download …

Social Media and Mobile Collaboration: Game Changer for Financial Services Industry | Article

Outsourcing Center, Karthik Nagendra, Business Writer

For centuries, banks have built their business models on the foundation of customer confidentiality. Secrecy and security are by-words in the world of banking. How can they be expected to embrace social media, a platform where things appear to be “open” and “public”? There is much for banks and financial institutions to worry about when …

15 Top ITaaS Do’s and Don’ts for Enterprises | Article

Outsourcing Center, Karthik Nagendra, Business Writer

The IT-as-a-Service (ITaaS) model began as a way of provisioning IT services, infrastructure and support for businesses that did not really understand how to create or run IT services. The ITaaS model does this at scale in a cost-effective and predictable manner. Put another way, ITaaS is a pay-as-you-go model aimed at SMBs who want …

Six Ways BPO Looks Different | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The BPO landscape is changing as fast as the colors on the leaves as summer turns into fall. Why now? Professor Ilan Oshri, Professor of Technology and Globalization at the University of Loughborough, says the maturity of the BPO industry, experienced buyers gained with both captives and third-party service providers, and the providers use of …

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