Attract & Retain Talent

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

Explosive Growth Is No Accident: Driving Digital Transformation in the Insurance Industry

A successful digitalization strategy is critical to insurance firms’ survival. This white paper examines effective strategies for overcoming internal obstacles to digital transformation and the crucial role data plays in any insurance carrier’s business. Additionally, it clarifies the foundational capabilities that are key to a successful digital transformation initiative. They include: Driving business transformation with […]

Five Signs That You Might Need to Outsource

Five Signs That You Might Need to Outsource

If you’ve been able to resist outsourcing while the world around you is doing it, that’s great. However, it might be a good idea to start looking at the outsourcing option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

Insurance Forecast: The 13 Big Challenges of 2015 or How to Leave the ’80s Behind | Article

The premise of the best-selling book “Who Moved My Cheese” was that people and companies needed to be flexible and willing to change when their environment did. When the Outsourcing Center asked four of the outsourcing experts in the insurance space to enumerate the biggest challenges the insurance industry faces in 2015, the unifying answer […]

You Might Need to Outsource If

You Might Need to Outsource If

It might be a good idea to start looking at outsourcing as an option if you’re seeing one or more of the following happening in your company. 1. You just can’t find the right people. If you find that, despite spreading the word among friends, colleagues and acquaintances in person and on social networks, there […]

Who are the Real Sales Support Leaders in our Industry Today?

Who are the Real Sales Support Leaders in our Industry Today?

Over the years, I have had the privilege of leading and working with some great sales support leaders; the unsung heroes of large outsourcing providers, telecom carriers and consulting firms alike.  Often, these individuals are underappreciated and underpaid, even though they are the glue that holds a services company together throughout each critical stage of a […]

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video Recruiting Makes a Difference at Cigna, WilsonHCG

Video interviewing providers waxed poetic about the advantages of this new disruptive technology in our first two installments. But how does it really work in the real world? Here are two case studies that demonstrate the good, the bad and the ugly. How an enterprise is using video interviewing: Cigna Cigna, a global health service […]

How Workforce 2020 Will Change Outsourcing

How Workforce 2020 Will Change Outsourcing

We’ve all heard it, or said it, a million times: Our outsourcing engagement works because of the relationship. It is a partnership, not a buyer-vendor arrangement. And for the most part, that statement has held true. Traditional outsourcing typically involved a 10-plus-year contract, along with a real need to make the relationship work. Changing providers […]

How the Advantages of Video Interviewing Are Improving Enterprises

How the Advantages of Video Interviewing Are Improving Enterprises

With the insane popularity of selfies, people clearly like being in front of the camera. And that includes using video from their smart phones. Video interviewing is actually more than cool and fun. Its usage is improving the profitability of the enterprises that use it in nine ways: from hiring better candidates faster to actually […]

Video Interviewing Is Changing How People Get Hired in 2014

Video Interviewing Is Changing How People Get Hired in 2014

Ubiquitous consumer technology is slowly invading the corporate enterprise. Nowhere is this more prevalent than the rise of video interviewing, where employers and recruiters interview job candidates using dedicated technology. Video interviewing, of course, has been around for years. Today, however, video interviewing for job recruiting, both live and recorded, has moved “from the margins […]

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

How Texting, Veterans and SEO Helped RPO Companies Fill High-Demand Jobs

Even as the economy has improved worldwide, the unemployment figures are still stubbornly high. But talking to HR and recruitment process outsourcing (RPO) executives, they are working overtime to fill certain jobs. Sometimes the skill set is too much in demand or just rare. In other cases, it is near impossible to reach the right […]

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

Why ConAgra Foods Decided to Outsource HR Analytics After Doing It In house

This is the second article in a series on how companies are using Big Data to gain critical business insights. ConAgra Foods, a food maker based in Omaha, Nebraska, started its journey to using predictive analysis in an incremental way. The company, whose brands include Healthy Choice, Banquet, Orville Redenbacher’s, Marie Callender’s and Chef Boyardee, […]

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Five Reasons Why Non-US Providers Are Beefing Up Their US Centers and Why This is Good for Outsourcing

Non-US-based outsourcing service providers are currently beefing up their US operations. A constellation of events are making this beneficial for both outsourcing buyers and providers. “Every provider wants a US presence,” observes Denis Winkler, Director at Alsbridge. “And if they already have a presence, it’s growing.” Some of the factors creating this new geographical attitude […]

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions

How Big Data is Becoming Predictive, Helping Executives Make Better Decisions

Businesses have always wanted a crystal ball to predict the future. Now they can almost have one if they combine Big Data, analytic prowess and deep domain and process knowledge. For the first time, analytics is becoming predictive and can help executives make less risky decisions that affect their corporate futures. The key is you […]

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

Get More Bang for Your Buck: Do’s and Don’ts in Formulating Cloud Computing Contracts

In late September, high-profile cloud storage start up Nirvanix told its customers to stop replicating data on its servers and migrate to other providers like Microsoft Azure, IBM SoftLayer and Amazon S3. For several reasons, Nirvanix, sitting on a tidy $70 million in funding, was shutting down . Users had until October 15 to download […]