Insurance Transactions

Payroll Outsourcing Becomes Payday For Suppliers | Article

Payroll Outsourcing Becomes Payday For Suppliers | Article

Payroll becomes the central focus of human resources outsourcing. This saves trees because paper forms become a thing of the past.

No Matter How You Slice It: Data Warehousing Solution | Article

No Matter How You Slice It: Data Warehousing Solution | Article

The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.

Making Medical Claims More Accurate | Article

Making Medical Claims More Accurate | Article

Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.

Fewer HIPAA Headaches | Article

Fewer HIPAA Headaches | Article

April 2002. The impending deadline now shaping the future of privacy and security of patient information in the healthcare industry finds some organizations facing formidable challenges, for they must soon comply with the initial guidelines and standards set forth in the U.S. Health Insurance Portability and Accountability Act (HIPAA). The new security rules are not yet final, but healthcare organizations are turning quickly to service providers for solutions to protect the confidentiality of patient data.

Outsourcing Payroll Check Printing Pays Off | Article

Outsourcing Payroll Check Printing Pays Off | Article

Employees get a sinking feeling when they look at their paychecks and they’re wrong! If they believe the payroll department didn’t calculate their overtime properly or deducted too much for their health insurance, the first thing they do is reach for the telephone. Then, the payroll staff has to drop everything and reconstruct what happened to determine if they were paid the proper amount.

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing Helps Trade Center Buyers Get Back in Business | Article

Outsourcing suppliers are responsive in a crisis. Forty-five minutes after the first plane hit the World Trade Center, Compaq executives were on the phone, putting together a triage of support for its eight financial clients with Recover-All contracts as well as its many other customers headquartered in the twin towers. Tom Simmons, vice president of Compaq Managed Services in Stowe, Massachusetts, says within three hours Compaq had organized a crisis center routing telephone questions to Colorado Springs and opened a walk-in facility near Madison Square Garden manned by its Northeast sales team. A crisis Web site was online that night.

Opportunities, Pitfalls in an ASP Contract | Article

Opportunities, Pitfalls in an ASP Contract | Article

Corporations considering outsourcing to an application service provider (ASP) should be cognizant of two key legal issues in the outsourcing contract: performance and liability. They are headline issue because, with an ASP, the customer has less immediate control over the software application, the hardware on which it runs and, importantly, its own data.

Expanding Beyond the ‘Edifice Complex’ | Article

Expanding Beyond the ‘Edifice Complex’ | Article

Real estate today is not about doing deals. People are getting over their ‘edifice complex,’ quips Deborah Kops, global lead, real estate process outsourcing for PricewaterhouseCooper’s (PWC) Global Outsourcing Group. She says a sea change is occurring in the industry as companies realize real estate is a form of business process outsourcing that can create profits.

HR Moves to Self-Serve | Article

HR Moves to Self-Serve | Article

SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a live representative, reports Kraig Koester, Midwest regional director for SynHRgy. He points out the outsourcing vendor’s 35 clients range from high tech companies who couldn’t live without their Palm Pilots to unionized heavy industry whose employees work with their hands not computers.

How to Get Ready for HIPAA | Article

How to Get Ready for HIPAA | Article

From the moment of his 1999 signature approving two-thirds of the proposed HIPAA regulations, President Clinton tossed the healthcare industry a hot potato. So now the industry is forced to start changing the way it was doing business.

Healthcare’s Biggest Challenge | Article

Healthcare’s Biggest Challenge | Article

Behind closed doors, discussions about the biggest challenge for both providers and payers in the healthcare industry are not about HIPAA compliance. It’s about how to be profitable. Given the numerous industry problems besetting companies, revenue has been drastically cut, and most have lost millions of dollars for several years in a row. The solution, as many are discovering, is for organizations to become more efficient. And the only way to accomplish that objective is to outsource non-core business processes and take advantage of outsourcers’ expertise and technological resources.

Like a Fifth Wheel | Article

Like a Fifth Wheel | Article

Striving to be competitive involves tremendous risks. The timing must be right, and the resources must be available. It’s costly, and the return on investment might be low. In fact, the entire effort might fail. And someone will be held accountable.

Birthing a BPO: The VC Route | Article

Birthing a BPO: The VC Route | Article

Web-enabled applications have made the BPO offering irresistible. Outsourcing typical BPO functions like finance and accounting or human resources continues to gain popularity because outsourcing helps companies reduce their risk. The outsourcing vendor is an expert in the field, so it can do a better job than the in-house folks who aren’t as up-to-date on the latest.

Flooded with Possibilities | Article

Flooded with Possibilities | Article

No doubt, you’ve seen the ads with the cupped hands ready to cradle your life. With the accompanying slogan, You’re in good hands with Allstate, one would naturally assume that customer satisfaction is a high priority with this insurance company. When it comes to outsourcing, though, you can bet that Allstate is in the good hands of its supplier, EDS. Larry Moser, Senior Marketing Manager at Allstate and Product Manager for its flood and mobile home lines, recalls that a decision was made in 1986 that Allstate would join the Write Your Own Flood Insurance Program. He says the company subsequently looked at its processing operation and realized that writing flood was a lot different from its other lines (auto, life, property) and decided to explore what opportunities there might be for the processing of the flood business.

Curing Health Plan Ills | Article

Curing Health Plan Ills | Article

Health plans can get very, very sick if they continually hear the check’s in the mail. Too many experience financial difficulties because they don’t receive timely payments from employers and members. Outsourcing their back office processes is one way they can get paid on time, says Brenda Smoker, vice president of customer support service for Synertech, a health care outsourcing provider in Harrisburg, Pennsylvania.

CSC Increases Its Revenues by Helping Its Buyer Double Sales | Article

CSC Increases Its Revenues by Helping Its Buyer Double Sales | Article

When the 1999 sales figures were counted, Fidelity & Guaranty Life Insurance Company in Baltimore, Maryland happily reported it had doubled its new sales. In 1998, it sold policies worth $500 million. The following year’s totals reached $1 billion, a 100 percent increase.