Tag: BPO

What is Outsourcing?

What is Outsourcing?

Outsourcing, which by definition is the transfer of ownership of a process to another company, is not a new concept—almost every organization outsources some aspect of its business. A paint company may outsource the manufacture of its paint cans; a mobile network may outsource its billing and collection activity; an auto manufacturer may outsource its […]

Sutherland Global Services Named to IAOP Global Outsourcing 100 List

Sutherland Global Services, a leading global BPO and technology-enabled services company, was recently named to the International Association of Outsourcing Professionals 2015 Global Outsourcing 100 List for the ninth year in a row. The Global Outsourcing 100, celebrating its 10th year, recognizes the world’s best outsourcing service providers. An independent judging panel selected the top […]

By June 24, 2015 Read More →

Firstsource reports Fiscal 2015 revenues

At its board meeting May 5, 2015, Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter and year ended March 2015, according to Indian GAAP. Financial Highlights for Year ended March 2015 include: Revenues at Rs.30,347 […]

By May 5, 2015 Read More →

ITO, BPO Industry Veteran John Eagleson Joins Pace Harmon as Principal

Adding a key industry veteran to its proven team of business transformation and outsourcing advisors, Pace Harmon has announced the appointment of John Eagleson as Principal. With a strong background of executive-level management consulting and as a financial services industry executive, Eagleson brings a new capability to Pace Harmon via his specialization in Human Capital […]

By April 16, 2015 Read More →
CGI awarded $32.5 million contract to modernize systems for Virginia State Corporation Commission

CGI awarded $32.5 million contract to modernize systems for Virginia State Corporation Commission

  FAIRFAX, VA, March 5, 2015 /CNW Telbec/ – CGI (NYSE: GIB) (TSX: GIB.A) today announced that it has been selected by the Virginia State Corporation Commission (SCC) to partner on Commission 2.0, a major initiative to modernize the SCC’s systems, processes, and reporting to better serve the needs of Virginia’s businesses.  The contract is valued at US$32.5 million over four […]

By March 13, 2015 Read More →
Mphasis pulls back on BPO business

Mphasis pulls back on BPO business

MUMBAI: Mid-size software services firm Mphasis is pulling back on its domestic BPO business as it looks to raise margins that have touched an all-time low, people with knowledge of the matter told ET. Bengaluru-based Mphasis has been struggling over the last few years as its major shareholder Hewlett-Packard passes on less work to it […]

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

Infosys, Wipro Scrambling to Secure $2 Billion Worth of Contracts

  BENGALURU: With an eye on regaining double-digit growth rates, former IT sector stars Infosys and Wipro are scrambling to fight and protect top outsourcing contracts worth more than $2 billion ( Rs 12,000 crore) that will expire this financial year, executives familiar with the discussions said. At Infosys, chief executive Vishal Sikka has personally taken […]

Top 9 Innovation Trends in Outsourcing for 2015

Top 9 Innovation Trends in Outsourcing for 2015

Robotics, Analytics or Multi-channel enagagement? This report explores the innovative practices businesses are implementing in their outsourcing agreements. It is based on 100 in-depth interviews with senior outsourcing buyers. More than four fifths (83%) of buyers say they have experienced innovation in their outsourcing relationships Nine in ten (92%) say their outsourcing partners want to […]

Damm Group Equips Field Sales Team with New Levels of Data and Insight through Mobile Solution Developed with Accenture

BARCELONA–(BUSINESS WIRE)–Damm Group, the Spanish beverage company, has implemented a mobile application which allows its salesforce to make data-driven decisions when negotiating commercial agreements, and to more effectively target promotional activity. Developed by Accenture (NYSE:ACN), the new application integrates an SAP® CRM solution with Microsoft Windows® 8 tablets to provide sales representatives and distributors with […]

Infosys to Support Strategic IT Transformation at TNT

BANGALORE, March 2, 2015 /PRNewswire/ – Infosys (NYSE: INFY), a global leader in consulting, technology, outsourcing and next-generation services, today announced it has signed a five-year agreement with the leading global express delivery company TNT, to help TNT simplify and transform its technology applications. As part of its turnaround and transformation strategy called ‘Outlook’, TNT is overhauling its […]

Zensar Technologies Announces Significant New Deals in Infrastructure Management

Zensar enhances its portfolio to create a rich and comprehensive set of services to meet the infrastructure needs of its clients January 29, 2015, Westborough, MA Zensar Technologies, a leading software services and infrastructure provider, announced significant multimillion dollar deals in its Infrastructure Management (IM) Business in the U.S. in the last month, and plans […]

Accenture Helps Visa Build Connected Car Commerce Proof-of-Concept

BARCELONA–(BUSINESS WIRE)–Accenture (NYSE:ACN) is working with Visa Inc. to explore the future of Internet of Things-based commerce by developing a connected car proof-of-concept. Ademo simulating this use case will be showcased by Visa at Mobile World Congress, March 2-5 in Barcelona, Spain (Exhibit Booth D40, Hall 6), which shows the scenario of customers ordering food […]

TCS Launches Business Process Innovation, Simulation & Visualization as a Service (VaaS)

NEW YORK and MUMBAI, India, March 2, 2015 /PRNewswire/ — Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading IT services, consulting and business solutions organization, today announced the launch of Business Process Innovation and Simulation & Visualization as a Service (VaaS) in a strategic partnership with iRise, the global leader in enterprise visualization and simulation software. TCS’ new offerings […]

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

The Six and a Half Things You Really Need to Know About Outsourcing | White Paper

Outsourcing may be one of the most complex topics in business today. Amazon.com lists almost six thousand book titles on the topic. In comparison, rocket science earns only 2,500 entries on Amazon’s list. If you are considering outsourcing or are on an outsourcing taskforce you must be wondering what the important bits are. You will […]

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How to Launch Successful HRO Initiatives Using Proven Processes by a BPO Innovator

How can CPOs effectively make the right choices in selecting a solution that supports multiple geographies, languages, and aptly balance strategic big-picture directives with tactical resilience in prioritizing the new era customer-experience sentiment(s)? Furthermore, how can a BPO provider manage HR activities on a global scale without losing control in a multi-service environment? The CRM Contact […]

Creating a BPO Strategy: Why and Why Now?

Creating a BPO Strategy: Why and Why Now?

You can’t ignore the importance of business process outsourcing (BPO) on every organization’s bottom line; however, it’s imperative to base outsourcing decisions on a pure business strategy. The real question every business should seek to answer is “why do we need to outsource”? Most businesses see business process outsourcing as a cost saving venture. Half […]