You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
A utility service provider emphasizes people over software to keep the power grid humming.
Sorting out taxation and benefit compliance for contract employees becomes important because of the large liabilities involved if you make a mistake. Outsourcing eliminates much back office stress and paperwork for employers.
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
CPOE is the new buzzword in health care outsourcing. El Camino Hospital \x0d\x0ainstalled a CPOE system in 1969. This case study explains CPOE’s evolution.
A retail start-up had to grow quickly but did not want to invest in an expensive customer relationship management system. Outsourcing came to the rescue.
What’s the best strategy for the role of your CIO if you outsource your IT infrastructure and people? Are there advantages or risks in keeping the CIO there? Or, should you move the position to the service provider? The answer may surprise you.
Outsourcing your copy center and mailroom can provide more than cost savings.
Outsourcing your warehousing, distribution and other supply chain functions is not just about reducing costs and speeding up deliveries. Some companies use this outsourcing strategy to achieve a more dramatic impact on their competitive advantages.
Small business must have generous benefit packages to keep its talent from jumping ship. After spending 45 percent of its time on HR functions, one small business found outsourcing employee benefits cut costs and provided the services its employees demanded.
After a merger, British Aerospace was using 21 different HR systems. Creating a joint venture with a service provider led to the creation of a Web-based peopleportal, a service it can also sell to other companies.
Electroglas was using 20-year old IT solutions. Enterprise-wide software like SAP was the solution to upgrade. An ASP with a deep commitment to SAP made the transition seamless.
Even though Quicksilver, a fashion retailer, was keeping up with the latest hemlines, its was still using a manual system for inventory control dating back to the Nehru suit. Outsourcing to KWI brought the retailer up to date.
Having doubled its size in one year, Rural Cellular Corporation found it had outgrown its human resources and financial services applications. Outsourcing its hosting and applications to an ASP solved the problem.
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