Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
California’s skyrocketing energy costs and energy price volatility all across the U.S. have turned the spotlight on energy costs, and that’s a good thing for energy management outsourcing providers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Has this happened to you? You receive a letter in the mail describing a special promotion. You visit the Web site and notice the details are different. You visit the store and no one there knows anything about the vaunted promotion. Frustrated, you call the toll free customer service number and the person who answers the phone is clueless, too.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In June, Exult Inc. named Campbell its chief operating officer. Before he joined Exult, a Web-enabled human resources (HR) outsourcing provider for large, multinational corporations, Campbell helped propel Ernst & Young’s Global Outsourcing practice to $400 million. He began his outsourcing career while at Andersen Consulting (now Accenture) in the early 1990’s when outsourcing was still synonymous with IT.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
We are at an interesting crossroads. The market is still tracking the promise of the ASPs although at a difference pace than we predicted earlier, adds Sanjay Katyal, senior director, marketing for PeopleSoft eCenter in Pleasanton, California.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The U.S. still dominates the global ASP market, according to a new Aberdeen Group report, Worldwide ASP Spending. Forecast and Analysis 2001-2005. Today, American ASPs are capturing two-thirds of the $3 billion spent on ASP services.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Buyer Beware: Nine Ways to Protect Your Interests – Outsourcing experts have seen the good, the bad and the ugly. Here are nine rules of the road to increase the odds of outsourcing success.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Revenues Determine Rating ASPs Have Their Own Top 10 List – David Letterman popularized the Top 10 list. Now the ASP world is mature enough to have its own. IDC, the Framingham, Massachusetts global market advisory firm, decided to compile this list, which ranks the ASP providers by revenue in calendar 2000. This is the first time IDC has prepared this list ranking the burgeoning ASP market. ASPs have finally reached a maturity level with meaningful revenues, explains Meredith Whalen, vice president, ASP and Internet services for IDC. IDC analysts attempted to put together this list last year but the revenue numbers were too insignificant to be relevant.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Dental offices in Great Britain often are equipped with the newest technology to make dental care as painless as possible. However, dentists were waiting a painfully long time to get paid by the Dental Practice Board (DPB), a governmental agency covering England and Wales.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
dbDoctor has reengineered the database monitoring process for Oracle and Sun Microsystems systems. ‘Databases touch each and every facet of your business. When they go down, all hell breaks loose and losses immediately start to accumulate,’ says Michael Misheff, vice president, sales and marketing, for dbDoctor.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What Happened to LeapSource? – With $65 million in its checkbook, LeapSource opened it doors in September, 1999. The pure play business process outsourcing (BPO) provider closed those doors in March, 2001.\x0d\x0aWhat happened? And what does it mean for BPO outsourcing?
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