Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Exult and PricewaterhouseCoopers: Two BPO Vendors Who Are Doing Things Right – Much that LeapSource did wrong, its colleague at Exult did right, says Marc Pramuk, senior industry analyst for IDC in Framingham, Massachusetts.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing providers offer a richer and more varied career path than companies whose employees work in departments that support the core business. When EDS completes an outsourcing contract, it manages the IT department of the buyer’s firm.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
An Interview With Deborah Kops – Location, location, location is the number one rule of commercial real estate. For corporations worried about their bottom lines, the cardinal concern for their real estate should be process, process, process.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Reducing cycle time is a powerful business strategy. Here are two examples from the newspaper industry that demonstrate how outsourcing was the only way these companies could take advantage of a great opportunity.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
SynHRgy HR Technologies, an HR outsourcing vendor in Houston, Texas, monitored the usage of its 500,000 participants last fall. Sixty-five percent of the enrollees used the Web or its interactive voice response (IVR) system in lieu of talking to a live representative, reports Kraig Koester, Midwest regional director for SynHRgy. He points out the outsourcing vendor’s 35 clients range from high tech companies who couldn’t live without their Palm Pilots to unionized heavy industry whose employees work with their hands not computers.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The biggest risks for businesses are they take too long to change, they do the wrong thing or they don’t do their job well, says Michel Janssen, chief operating officer of the Outsourcing Center. Outsourcing can mitigate much of that business risk by sharing the risks as well as the gains with the outsourcing supplier. Outsourcing supplies you with someone who is totally focused on your success, continues Janssen.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Last month Bill Gates, the chairman of Microsoft, was giving a presentation to stock analysts when the ground shook. No, it wasn’t the power of the newest version of Microsoft Office he was displaying. At that moment Seattle, Washington was hit by a massive earthquake which caused billions of dollars in property damage.\x0d\x0a\x0d\x0aProperty owners prescient enough to have purchased earthquake insurance are now rebuilding with the funds they received from their insurance policies. The insurance companies have enough cash on hand to pay off their policy holders because they know how to underwrite risk.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Outsourcing means never having to buy the stuff yourself. Or even know what to buy.\x0d\x0aOne of the major benefits of outsourcing is the vendor makes sizable capital investment in assets that buyers need but do not want to purchase. Making the wrong decision can be very costly. So is the job of keeping up in a changing world.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
In the current real world of eProcurement, linking the computer systems of buyer and suppliers is just one of the challenges facing eProcurement. Getting employees to use the procurement tools already in place is another. And reengineering the process is a third. Overcoming these difficulties -which are widely agreed upon as inhibiting the ongoing development of eProcurement – is the focus of a dedicated procurement outsourcing team at PricewaterhouseCoopers (PwC)’s Business Process Outsourcing group.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
When Brasilia, Brazil’s capital, was built, one of the city architects suggested planting grass everywhere instead of paving sidewalks. People could walk wherever they wanted. Where natural paths emerged, the concrete would follow.
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