Research & Insight

Articles

ERP Ties All Systems Together

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The two Brits were lured by the siren call of the constant sunshine. Bahad and his partner started Dataforce Corporation in 1993 as a marketing vehicle for their Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) consultancy…

Getting Ready For Tomorrow

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Dr. Han T. M van der Zee doesn’t own a crystal ball. Yet the director of the Nolan Norton Institute in De Meern, the Netherlands conducts research to predict the future. Companies look to the Institute to help them determine what they have to do now to get ready for tomorrow.

What Exactly Is BPO?

Outsourcing Center, Kathleen Goolsby, Senior Writer

What a great question! Business Process Outsourcing (BPO) has generated a number of definitions. Before I tell you my definition, I want to describe the history of outsourcing to show how the term business process outsourcing came about.

High Tech By The Numbers

Outsourcing Center, Kathleen Goolsby, Senior Writer

Bill Burns provides IT outsourcing for Tier 3 companies. His firm, which specializes in manufacturing ERP systems, has worked hard to build their trust with its competency. So, when a profitability problem arises or a government agency comes calling, they call his company, Shopman, Inc. in Jamison, Pennsylvania for help.

How to Find Millions of Dollars in a Hurry

Outsourcing Center, Kathleen Goolsby, Senior Writer

If you don’t know whether your local city, county or state governments spend more than they take in, or whether they are able to pay the costs to maintain their assets, you’re not alone. Most people can’t figure out how to read governmental financial statements. The Government Accounting Standards Board (GASB) has been pushing for reform and has issued GASB Statement 34s.

Just Arrived

Outsourcing Center, Kathleen Goolsby, Senior Writer

The Government Accounting Standards Board (GASB) is responsible for establishing accounting principles for governmental agencies. The GASB Statement 34 redefines the basic financial reporting framework that governmental agencies currently use, requiring them to conform to accrual accounting. It also requires infrastructure asset valuations to be included in the financial statements of the reporting agency.

BPO Expanding the Telecom Industry

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Responding to the need to address simultaneous and often rapid changes in the business environment, Nortel Networks a global leader in telephony, data, e-Business, and wireless solutions for the Internet has turned to PricewaterhouseCoopers (PwC) for business process outsourcing (BPO) services.

Outsourcing Relationships Become More Complex

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Benoit A. Aubert and Suzanne Rivard, both professors at the Ecole des Haute Etudes Commerciales and fellows at the CIRANO in Montreal, Canada, monitor trends in outsourcing as the co-chairmen of outsourcing mini-track at the Hawaii International Conference on Systems Science. The conference, held every January, attracts the top academic papers on the subject. We are trying to provide a forum for IT outsourcing, says Aubert. HICSS attracts academics and industry leaders…

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