Research & Insight


Of Equal Stature | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

BPAmoco is one of the world’s leading providers of energy and petrochemicals. As the third largest integrated oil company in the world, it enjoys considerable reach and scale. BPAmoco recognized that its core skills revolve around the products that it markets to its customers. Its accounting and transaction functions are not part of that core. We can certainly get comfortable with a third-party providing that service, allowing us to focus our attention on those things that we are good at and need to be good at, suggests David Hulf, CFO of BPAmoco Oil Europe. But only an outsourcer of equal stature would be able to supply BPAmoco’s needs.

Ingredients for a Successful Alliance | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing relationships work well when each company is able to focus on its core competency. The outcome is even more successful when each firm is a leader in its field. This relationship displays the powerful results when a buyer leverages the best-in-class expertise of a supplier. It is an enlightening case study in how companies should outsource their telecommunication.

Growing Together | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Compaq Computer Corporation and Jabil Circuit, Inc. This award illustrates the ability to expand SAP outsourcing into a whole new venue, e-commerce. E-commerce, of course, is the hottest area for outsourcing expansion. Jabil originally outsourced its SAP application to Compaq to manage its global growth throughout North America, Asia and Europe. This outsourcing proved to be the perfect springboard to attack e-commerce….

Impact on Growth | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Unisys and First Travel Corporation: This is fascinating example of how an international IT company moved into BPO outsourcing. Outsourcing its back office gave First Travelcorp two strategic advantages: marketing muscle and cost flexibility. First, Travelcorp could provide new, sought after services for its corporate clients, which provided a competitive edge. The result: Travelcorp landed new clients, the biggest it has ever had. And it was able to turn a fixed cost into a variable one, boosting the bottom line.

Taking Care of Business | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Here is a superb example of how two organizations took an immense challenge and succeeded. The scope of EDS’s assignment was broad and pervasive: to take over the IT and some BPO functions for the Government of South Australia. The ministers literally outsourced the entire government! The benefits were wide-ranging as well: cost savings, improved services and new job creation. The relationship is noteworthy because of its grand vision and its ability to deliver…

Internet Enhances Outsourcing | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing continues to grow and accelerate, and the benefits and human resources (HR) area is predicted to enjoy a large growth rate in 2000. Bryan Dole, business leader, benefit administration operations for Hewitt Associates, says the most significant development for outsourcing in general, as well as HR and benefits outsourcing, will be greater utilization of the Internet…

On the Leading Edge | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Tony Macina, general manager for global service delivery for IBM Global Services, says that one of the most significant developments in the world of outsourcing for 2000 is that the motivation for outsourcing is changing…

Traveling the Path of Opportunity | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Brad Boston, executive vice president of Product Development and Delivery for Sabre, the world’s leading provider of information technology (IT) for the travel and transportation industries, says Sabre aims to partner with its customers in developing technology that moves the customers forward (at a good price plan) and improves the customers’ overall business…

Debate, Duplication, Delivery and Development | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing has grown so much that we are having a hard time getting a true handle on it,says renowned analyst/lecturer, Michael F. Corbett. I think the major growth areas for 2000 will be the Application Service Providers (ASPs), the movement of robust software applications out onto the Internet, and BPO…

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