Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.
Total integration after mergers/acquisitions is difficult to achieve…but IBM knows how to do it, no matter how complex it appears to be.
This outsourcing partnership started an entirely new industry that’s now a significant source of revenue for both parties. It’s an unparalleled story of what can be achieved through innovative outsourcing partners.
Learn why BP believes this outsourcing relationship may be the single most successful deal it has ever done.