Research & Insight

Business Challenge

Business Transformation

IDC Study | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.

Anchor for Agility | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.

East Meets West Up Close and Personal | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.

The Critical Success Factor of Managing Growth | Article

Outsourcing Center, Kathleen Goolsby, Senior Writer

BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.

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