Less Haste, More Speed: Improving the ROI on Outsourcing Transactions | Article
Despite quantum improvements to outsourcing deals and governance over the past 10 to 15 years,…
Business Transformation
Level of Trust Impacts Effectiveness of Outsourcing Communication | Article
Ask 10 buyers of outsourcing services for their keys to success in communicating with their…
Maximizing Healthcare Payment Automation | White Paper
More than half of the transactions within the US healthcare industry are still paper-based. In…
Upcoming Changes Point to Need for Buyers of Outsourcing Services to Alter their Way of Thinking | Article
Outsourcing Center asked leading outsourcing service providers about their predictions as to the biggest changes…
Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article
New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value…
Assessing the Coming Impact of Cloud Computing on Outsourced Solutions | Article
What will be the speed of adoption of outsourced cloud computing solutions over the next…
Risks and Complexities in Outsourcing Decisions in the Midmarket | Article
For the most part, industry experts say the midmarket is poised for significant growth in…
New Outsourcing Service: Independent Governance of the Relationship | Article
At Outsourcing Center, a frequent comment we hear from buyers of outsourcing services is: “If…
15 Years Later, the PwC BPO Team Continues to Shape the BPO Market
When someone writes the definitive book on the growth of the global outsourcing market, there…
How Outsourcing Transformed a Hotel Operator into a Services Company | Article
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.