Past and Future: Our List of Top Events in 2009 and Predictions for 2010 | Article
This year we didn’t need a top 10 list of important past events and future…
Business Transformation
Changes in BPO: How Technology Is Changing the Landscape | Article
In its day, offshoring created a tectonic change in outsourcing. Today, new trends are bubbling…
Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape | Article
Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes…
Do You Have What it Takes to Lead Transformational Change in Outsourcing? | Article
The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.
The Nuts and Bolts of Collaborative Outsourcing Relationships | Article
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.
How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work | Article
Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.
How to Manage and Mitigate Offshore Risks | Article
What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.
How Changes in the Market Changed the Face of Outsourcing | Article
LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.
Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing | Article
Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers’ use of funds produced by the cost-reduction efforts.
The Revolution in Recruitment Process Outsourcing | Article
Recruitment process outsourcing is facing dramatic change in 2009. Not only is the pricing model changing, but even the definition of services is changing. The provider landscape is also shifting. This article takes you through the drivers for the ways RPO is evolving and where it’s headed in the future.