Business Transformation Archives

Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes to the next level. Here is what our experts are predicting for future trends in finance and accounting outsourcing. Ritesh Idnani, Vice President and Head, Global Sales and Marketing for Infosys BPO, believes finance and accounting outsourcing (FAO) will grow …

Do You Have What it Takes to Lead Transformational Change in Outsourcing?

Linda Tuck Chapman, President, ONTALA Performance Solutions Ltd.

The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.

The Nuts and Bolts of Collaborative Outsourcing Relationships

Outsourcing Center, Kathleen Goolsby, Senior Writer

This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.

How Two Partners Made the Largest Pan-European Finance and Accounting Engagement Work

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Unilever Europe has 80 factories in 24 countries. The division used 18 ERP systems and hundreds of different finance processes, which led to high costs and varying reliability. IBM turned the organization upside down. This contract is groundbreaking in the FAO BPO sector in Europe in both size and scope.

How to Manage and Mitigate Offshore Risks

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.

Trends in Factors Surrounding Achieving Cost Reduction by Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Outsourcing Center studied cost-reduction data from the 2009 Outsourcing Excellence Awards program. This article discusses the findings from that study including trends in provider selection criteria, factors that led to cost reduction, and the buyers’ use of funds produced by the cost-reduction efforts.

The Revolution in Recruitment Process Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

Recruitment process outsourcing is facing dramatic change in 2009. Not only is the pricing model changing, but even the definition of services is changing. The provider landscape is also shifting. This article takes you through the drivers for the ways RPO is evolving and where it’s headed in the future.

Changes in Outsourcing Will Impact the Way Buyers Make Decisions in 2009

Outsourcing Center, Kathleen Goolsby, Senior Writer

Companies are facing new considerations in their decision making at different points in the life cycle of outsourcing. Pricing models, controllability of offshored work, managing outsourcing relationships, and a new source of value creation will impact decisions in 2009. But the biggest impact on decision making will come from a watershed event regarding platform BPO, which occurred in 2008. Here’s what you need to know to be ready for outsourcing decisions in these aspects.

Upcoming Changes in IT Infrastructure Outsourcing

Outsourcing Center, Kathleen Goolsby, Senior Writer

The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years.

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