Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Vanguard had hit a red light: it had to declare Chapter 11 bankruptcy. The light changed to green when investors purchased its assets out of bankruptcy and outsourced its IT and IT-related business processes to Perot Systems, who cut its IT budget in half. Today Vanguard is driving in high gear and making money.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
BT was a plain old phone company. Then competition and the Internet changed telecommunication. Where was BT going to find the capital to fund the requisite new offerings? BT outsourced its HR to Accenture. Together the partnership transformed BT.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
One of the victims of September 11 was the airline industry. Delta had to service its call center customers at a lower cost. The solution was offshoring. That decision turned out to be a lifeline when hurricanes hit the US last year, shuttering some US call centers. Wipro routed extra calls to Mumbai and Pune, stretching its resources to support the airline in its time of need.
Ulad Radkevitch
Small-to-medium businesses in the US are turning to IT experts in Romania. Cost is not the only consideration. They say Romanians are harder working and more reliable with deadlines In addition, they didn’t pester them with requests for payment before the job was completed.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Government outsourcing deals in the US have taken on significant new characteristics. Here are the big changes that put government deals on a par with commercial deals.
Paul Nowacki, Associate Principal, Everest Group
Since 2004, almost all third-party outsourcing contracts included an offshore component. Today buyers want to know how to maximize the rewards and minimize the risks. Paul Nowacki and Sonal Singla address those questions.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Market trends suggest the philosophy on information technology outsourcing spending decisions is changing within the financial institutions sector. Here’s why.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Streaming media over the Internet provides a competitive advantage. But it can be a performance risk and is not affordable to any except the largest companies. Outsourcing solves both challenges.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Infocrossing is an IT supplier on the move. Editor Beth Ellyn Rosenthal finds out the lessons an outsourcing pioneer has learned over the past 30 years. Zach Lonstein shares his wisdom and his predictions.
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