Sephora Discovers the Beauty of Outsourcing its IT Infrastructure
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
Research & Insight
Business Challenge
Cost Reduction & Avoidance
Alternating Currents in Utility Regulation Cause Hydro One Deal to Change
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Hydro One hired Capgemini to implement its aggressive business plan. Then government regulations changed and the utility turned to Plan B. Read how Capgemini’s flexibility in the face of change helped the utility adjust to its new conditions
Best-Performing Utility Company Creates Shareholder Value through Employees
Outsourcing Center, Kathleen Goolsby, Senior Writer
In the midst of nationwide high levels of customer dissatisfaction with their utilities companies, one company has a goal to be the best service provider in the US by 2007. They’re well on the way, having exceeded their internal targets for 2003. This is the story of how they did it–by using an outsourced solution to improve employee performance.
HR Outsourcing Helps Energy Companies Compete in Deregulated World
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The difficulties of deregulation have caused electric utilities to focus once again on their core task: keeping the lights on. A new Conference Board study sheds some light on how HR outsourcing is reducing costs and providing the time to focus on strategy.
A Candid Chat on Offshoring with MphasiS
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
What is the biggest mistake buyers make when they offshore? How do you navigate cultural differences? Jeroen Tas, Vice Chairman of MphasiS, does a Q&A.
How Leading Companies Avoid Being Bitten by Telecom Expenses
Outsourcing Center, Kathleen Goolsby, Senior Writer
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
Confused about the Best Cell Phone Plan? Who Ya Gonna Call?
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.
Why the Healthcare Industry Is Now Outsourcing CRM
John Harney, Business Writer
Retailers have been outsourcing CRM for years. Now competitive pressures in healthcare are causing both payers and providers to outsource this process.
Outsourcing Conveniently Aligns Retailer’s Operations with Competitive Business Strategies
Outsourcing Center, Kathleen Goolsby, Senior Writer
A few years ago, the typical 7-Eleven® store had a myriad of electronic devices that were not connected. For example, cash registers were not linked to the fuel pumps, which forced clerks to manually enter fuel sales into the registers, slowing the process and missing impulse sales. The situation prevented 7-Eleven from maximizing its profitability. Nor could the store managers effectively manage inventory; there was no way to know with certainty which items were moving well and which ones were simply taking up space. Shelf space in a small store is at such a premium that allowing five or 10 items to sit unsold for a week affects the bottom line.
How Outsourcing Impacted a Company’s Entry into a New Market
Outsourcing Center, Kathleen Goolsby, Senior Writer
When Geographic Data Technology wanted to enter a new market, it turned to outsourcing to obtain the necessary resources. Its highly collaborative relationship with RMSI changed the buyer’s business processes so it could compete in the new market. The result: outcomes far greater than they imagined.