Fear of surrendering control is probably the main factor holding many IT directors back from…
Browsing: Customer Satisfaction
It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics.…
The digital age has changed customer DNA forever. They have no patience with 9 to…
Talk to most outsourcing buyers at the outset of their engagements and innovation is always…
Five years ago the big industry buzz was about analytics. The excitement it generated at…
What’s new in the data center? Last year, the buzz was around “fabric data centers”…
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is…
Outsourcing is not a new or alien phenomenon. Almost every organization outsources some aspect of…
Executives are all asking similar questions of their shared service organizations (SSO): “How do I…
Are you at work? Check the mobile phone you are using. If you are in…