Maximizing Healthcare Payment Automation | White Paper
More than half of the transactions within the US healthcare industry are still paper-based. In…
Customer Satisfaction
Leveraging Agile’s Skills to Create Successful ADM Outsourcing | Article
Jim Chiang, CEO of NeoContext, an Agile consultancy, says, “One of the biggest hurdles in…
Eight Biggest Areas of Risk for Buyers of Outsourcing Services | Article
New delivery models, new pricing models, service providers’ new marketing strategies, moving up the value…
When is an SLA Not Necessary in an Outsourcing Relationship? | Article
Service level agreements (SLAs) play two important roles in an outsourcing arrangement. They set the…
How a Well-Planned Outsourcing Transition Weathered a Changing Economy and Vendor Challenges | Article
There are always unanticipated challenges in even the most well-thought-out transition. This relationship faced two major ones. First, a software vendor tried to extract $300,000 from Dell Services by forcing it to pay a licensing fee. Then, the global recession changed everything. The successful solutions were a harbinger of good things to come.
How Outsourcing Transformed a Hotel Operator into a Services Company | Article
When this outsourcing relationship started, Grupo Posadas was a hospitality provider in Latin America. Today, it has transformed itself into a services company with multiple revenue streams in a variety of vertical markets. Grupo Posadas formed four new companies based on the platform it created with Oracle On Demand.
The Customer Experience in an Era of Digital Transformation | Article
How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.
How Outsourcing Buyers Get Comfortable with Giving up Process Control | Article
Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.
Social Media and Its New Role in Business | Article
Wipro Voice: A Conversation with Rahul Koul, Manager, Strategic Marketing, and Kathik Nagendra, Manager, Wipro…
BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article
What a difference a year makes. A 2009 study of American chief financial officers in…