A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing
In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination.…
Customer Satisfaction
New Contact Center Management Solution Enables Social CRM, Streamlines Processes, and Ensures Cost-Effective Flexibility | Article
Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
Outsourcing Alleviates Logistical Growing Pains | Article
Success threatened Wellington Technologies. The HP maintenance provider signed a big contract, but the scope of the win was beyond the capabilities of its existing parts delivery system. And the fact that its parts delivery agreement had penalties didn’t help. After paying those penalties, the company outsourced to meet its delivery challenges and enhance its capabilities.
Predictions: Marketplace Turmoil and Change in How Outsourcing Relationships Work Over the Next Five Years | Article
Getting from A to Z (from the current state of outsourcing relationships to the future…
Supply Chain Changes: Going Green and Going Global | Article
Going global and going green are two new directions supply chain outsourcing is heading. Like…
Social Media: How Will It Change Outsourcing? | Article
Kids have been tweating and creating Facebook pages for years. But over the last 12…
Finance and Accounting Outsourcing of the Future: More Technology-Enabled Processes and a New Supplier Landscape | Article
Verticalization. Major changes in the supplier landscape. Melding process and technology to boost FAO processes…
Do You Have What it Takes to Lead Transformational Change in Outsourcing? | Article
The economic crisis has unleashed a huge appetite for change. Visionary leaders are implementing transformational global sourcing initiatives at an accelerated pace. Linda Tuck Chapman presents a primer on outsourcing leadership.
The Nuts and Bolts of Collaborative Outsourcing Relationships | Article
This article examines three outsourcing relationships and presents the nuts and bolts that enable collaboration. The three relationships share their keys for successful collaboration from the aspects of service provider selection criteria, aligning interests for the long term, and effective communication.
How Sophisticated Consumers, Globalization, and the Economy are Changing How Companies Compete | Article
Changes in the global economy and new demands by consumers have radically altered the business landscape, according to M.S. Krishnan. In light of four game-changing trends, he believes companies must focus on the centrality of the individual and on access to resources, not ownership of them, or what he calls N=1 and R=G. Read about how to apply his recipe for success.