Research & Insight

Business Challenge

Mobile Operators Think Small to Get Bigger Profits | Article

Debbie Fisher, Business Writer, Outsourcing Center

Small cells that is. Whether you’re a mobile virtual network operator (MVNO) deploying services in urban or rural areas, a city official modernizing your infrastructure to attract and retain citizens, or a high tech start-up looking to join the ecosystem of suppliers emerging to address the ever growing data traffic demands, a small cell solution …

Outsourcing Talent Gives a Singapore Company a Competitive Advantage in a Market with One Percent Unemployment | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

The key to any successful business is its talent. What would you do if you couldn’t find the people you needed in the entire country, even though you were paying above market wages? And you can’t offshore the jobs because of government regulations. That is the current situation in Singapore. Finding and affording the talent …

Top Five Reasons for IT Directors to Outsource IT Services | Article

Mark Walker, Business Development Director, Ubertas

Fear of surrendering control is probably the main factor holding many IT directors back from realizing the benefits of outsourcing IT services. But if you can find an IT services supplier who will work with you in a genuine partnership, understanding the specific needs of your business, it soon becomes clear that this fear is …

Big Data Trends : New Uses, New Challenges, New Solutions | Article

Outsourcing Center, Patti Putnicki, Business Writer

It’s hard to find a business enabler that’s evolving as quickly as Big Data analytics. This undisputed darling of the loyalty program and retail world has now infiltrated nearly every industry, from transportation and healthcare to insurance and supply chain management. It’s the catalyst for a new marketing mindset, where targeted offers are not only …

RPO Providers Debunk 14 Outsourcing Myths | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

Almost 40 years after Ross Perot launched outsourcing by offering to take over a company’s IT, outsourcing has become an accepted business practice. Yet it’s surprising how much resistance there still is in the market. The Outsourcing Center asked recruitment process outsourcing (RPO) and recruitment technology service providers why they believe companies still refuse to …

The Flexi-pricing Route to Cloud Innovation | Article

Outsourcing Center, Karthik Nagendra, Business Writer

A wealthy looking woman entered an optician’s shop, pointed to a very stylish frame and declared to the shopkeeper, “I’d like to buy that. How much?” Gauging at a glance her capacity to pay, he replied: “$500.”  When she didn’t bat an eyelid, he added quickly, “for the frame.” “And the glass?” she asked haughtily. …

What to Outsource in the 24×7 Marketing Age | Article

Outsourcing Center, Karthik Nagendra, Business Writer

The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Working hours, what’s that? Banks—previously such strict observers of “working hours” all over the globe—have risen to …

The Seven Deadly Sins of BPO and How to Avoid Them | Article

Outsourcing Center, Patti Putnicki, Business Writer

Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. But, here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having them magically transform into fresh-pressed …

The Do’s and Don’ts of Payroll Outsourcing

Outsourcing Center, Patti Putnicki, Business Writer

Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. …

Signing a Foreign Trade Agreement Made Colombia Outsourcers More Welcome in the US Market | Article

Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer

By 2013 most American companies understand and appreciate the value of offshoring. Since the Indians were among the first suppliers to pioneer the concept of sending work across geographical boundaries, American companies feel comfortable offshoring major functions to Indian service providers. Outsourcers in other countries would like to be considered on the short list at …

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