Outsourcing Center, Kathleen Goolsby, Senior Writer
How Compuware’s Outsourcing Services Enable Lear’s Business Unlike people or vehicles – which can go in only one direction at a time – companies must be able to quickly move in several directions simultaneously. IT is the prime enabler of latitude for multi-directional objectives, but it also creates new risks at various stages of the …
Outsourcing Center, Kathleen Goolsby, Senior Writer
Manufacturing industry trends – The National Association of Manufacturers predicted US manufacturing production will increase by more than six percent this year. Headlines also declare that manufacturing growth in the UK is at a four-year high, and demand is strong in Australia.
Outsourcing Center, Kathleen Goolsby, Senior Writer
A cutting-edge, thought leadership perspective on a controversial topic
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Suppliers insist outsourcing human resources information systems saves money. Well, just how much? An ADP study discovered some forgotten factors make the cost of a paycheck not $6 but $16.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Physician credentials verification requires in-depth expertise and the ability to follow mandates standards, which make it difficult to do in-house. Here are the advantages of outsourcing this crucial function.
Outsourcing Center, Bruce McCracken, Business Writer
Customer service costs at Charles Schwab began to rise as customers phoned more frequently to ask about their portfolios. Understand how this type of outsourcing can pay dividends.
Kevin C. Boyle, Attorney, Latham & Watkins LLP
Service level agreements (SLA) increase the probability that the operation of your outsourced call center meets your expectationss. Attorneys from Latham & Watkins outline the crucial elements that need to be in those SLAs.
Outsourcing Center, Kathleen Goolsby, Senior Writer
See what industry leaders think in this of four articles on insights for buyers of BTO services.
Outsourcing Center, Kathleen Goolsby, Senior Writer
IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Business transformation outsourcing is the industry’s new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.
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