Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?
Stephen Dunn, Principal, Everest Group
Everest’s Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take advantage of low cost labor is affecting every area of outsourcing. In the IT space, …
Outsourcing Center, Kathleen Goolsby, Senior Writer
To cope in today’s economy, many hospitals are hiring temporary and contract workers for projects. How do you manage this HR challenge? One hospital cut its staffing vendor list in half and its invoices for 20 facilities to one after outsourcing.
Outsourcing Center, Bruce McCracken, Business Writer
How do you prove your department is doing strategic work? The public relations department of home builder Pulte was able to improve its performance and prove its importance after outsourcing its PR software to an ASP.
Outsourcing Center, Bruce McCracken, Business Writer
Buyers who outsource their call centers are discovering they can reduce cost and increase their customers’ satisfaction even when call volumes are increasing. New studies show using a mix of offshore and domestic agents is sparking double-digit growth in Europe.
Roger J. Swantek, C.P.M., CIAP, Electronic Data Systems Corporation (EDS)
Governance tends to be one of the most difficult aspects of outsourcing. Yet it is vital to a relationship’s success. Roger Swantek of EDS describes how to create a successful governance program for procurement outsourcing.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Avaya and Convergys are working together to create an HR solution with global reach. The secret of their success: both buyer and provider have skin in the game.
Outsourcing Center, Bruce McCracken, Business Writer
Outsourcing is revolutionizing an 1892 process at the University of Utah. Finding a roommate used to be a trying experience for college students. Now ASP technology is allowing them to select roommates online long before classes start.
John Harney, Business Writer
Offshore outsourcing is taking away jobs from Americans; politicians don’t like it. But there are many positive benefits.
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