Outsourcing Center, Kathleen Goolsby, Senior Writer
The outsourcing industry is changing, and there are some new risks. This article is full of tips for mitigating risks in six elements of outsourcing.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Offshore outsourcing is changing dramatically. Read about the changes and their implications for buyers and providers of outsourced services.
Outsourcing Center, Kathleen Goolsby, Senior Writer
IT outsourcing is no longer a commodity. Here’s a run-down of recent trends demonstrating IT outsourcing is becoming integral to top-line growth. Read about new business models, new functions being outsourced, and other changes that will impact ITO deals next year.
Outsourcing Center, Kathleen Goolsby, Senior Writer
Most small to midsize businesses (SMBs) don’t have in-house telecom experts, lack the experience to handle ongoing quick technological changes, and can’t effectively plan ongoing strategies, manage implementations, and ensure harmonious use of communication technologies and devices on their own. So they outsource.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Success Apparel, a children’s sportswear manufacturer in New York City, just wanted its phone system to work. Its phone system was dead for as long as three days as its local, long distance, and PBX supplier pointed fingers. Outsourcing all its telephony to a VoIP supplier solved the problem.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
TalentTrack is the largest RPO focusing on healthcare. President Kim Davis discusses how to get reluctant buyers to sign on the dotted line and why the leadership team has to read Blink and watch The Replacements.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Hughes, America’s 15th largest ISP, outsourced a call center for inbound direct marketing. Today, half the company’s direct sales come from this outsourced relationship. Sales doubled while costs fell 30 percent. ACS turns 14 percent of these calls into sales, up from three percent. Increasing the conversion rate allows Hughes to do more marketing with the same dollars.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
INVISTA, which owns brands like Lycra, had promised the industry an online fabric library. The CEO had sent letters to thousands of companies announcing the system would go live by October 4. In June it discovered its supplier was failing. It hired Freeborders, whose teams in the US, Europe, and China delivered the library three weeks early.
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
A growing provider was able to cut its benefits costs by half yet double the quality of those benefits by outsourcing. That helped it recruit staff for its new locations.
Outsourcing Center, Kathleen Goolsby, Senior Writer
In the highly competitive travel and tourism industry, innovation and time to market with products and services are crucial to success. Small companies can compete with larger enterprises by outsourcing because it enables them to move beyond the constraints of their in-house resources.
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