Outsourcing Center, Karthik Nagendra, Business Writer
The digital age has changed customer DNA forever. They have no patience with 9 to 5 and they’re shredding the concept of after-hours and weekends. They have a voice, and that voice demands to be heard whenever, wherever. Enter outsourcing social media marketing. Working hours, what’s that? Banks—previously such strict observers of “working hours” all …
Outsourcing Center, Patti Putnicki, Business Writer
Business Process Outsourcing (BPO). The concept is relatively simple: instead of hiring employees to handle the necessary but non-core, transaction-based business functions in your company, pass these on to someone else. Where’s the room for BPO mistakes? Here’s the thing: BPO is not like dropping off your dirty clothes at the dry cleaner and having …
Outsourcing Center, Patti Putnicki, Business Writer
Payroll outsourcing is an excellent way to improve accuracy, streamline processes and offload time-consuming, often tedious tasks to a proven specialist. While the service is designed to simplify life for the client company (and the people in it), without careful planning or adherence to some best practices, the whole thing can get a little complicated. …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Talk to most outsourcing buyers at the outset of their engagements and innovation is always on their wish list. Talk to them two or three years later, and the one thing they wish they had gotten is innovation. The lack of innovation in outsourcing seems to be one the few things they are unhappy about. …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
Five years ago the big industry buzz was about the role of analytics. The excitement it generated at the time matched the arrival of another hot new technology: the first iPhone (June 27, 2007 in case you forgot!) Did the reality match the hype? (Analytics not iPhone.) Today an analytics component has become table stakes …
Outsourcing Center, Beth Ellyn Rosenthal, Senior Writer
The finance and accounting function, along with HR, have traditionally been the BPO processes that companies testing the waters of outsourcing get wet with first. Today “transactional outsourcing has been leveled to a simple commodity,” says Michael J. Alfonsi, Managing Director, BancTec Financial Transaction Services. So what are FAO’s challenges 20 years later? Processes are …
Outsourcing Center, Patti Putnicki, Business Writer
If you look back on the transforming world of IT over the past few years, it’s easy to chart the stages. First, there was denial that anything needed to change. Then came the fear of cloud and the perceived lack of control associated with this agile, new delivery model. As we move to 2013, we …
Outsourcing Center, Karthik Nagendra, Business Writer
The next big IT infrastructure trend is here: Analytics-as-a-Service (AaaS). We’ve seen how data can deliver insights in the hands of people like Hans Rosling, who has been listed amongst the 100 most influential people in the world by Time magazine. Rosling has shown the history of 200 countries over 200 years using 120,000 data …
Outsourcing Center, Karthik Nagendra, Business Writer
What’s new in the data center? Last year, the buzz was around “fabric data centers” as organizations began to worry about costs. Did it make sense to have dedicated and expensive network, computing and storage resources around applications even if the IT infrastructure was outsourced? Could IT infrastructure costs be brought down? CIOs were under …
Anand Chopra, Ph.D., Research & Analytics, Wipro BPO
Mobile networking. Online games. Social computing. As personal and professional worlds collide, social media is generating huge amounts of unstructured data that’s brimming with business insights — from consumer preferences to competitor activities. That’s why many companies are using social media monitoring tools to “listen” to these conversations. These automated tools — from firms such …
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